Hotel Mercedes

We had a great stay. Loved the Beautiful private beach and restaurant, which has a lot of vibe and great food. Also enjoyed the deck and pool area, there are lots of places to relax and have a drink. great staff and breakfast. The hotel is also well located.

For the amount of money they charge. the service must be top notch. My family and I felt that they were not a customer-oriented hotel. Small things turned into big headaches. * WIFI did not work on my bedroom when I called the front desk to complain, they told me that I should work from the lobby and that the internet was poor in my room. * We were in Ilhabela for a wedding party and 9AM (on a SUNDAY) on the day after the wedding, we were woken up by the staff for room service. They placed us on the farthest room in the complex in the middle of a construction zone. We were disturbed my the sound of a drill one morning as well due to the construction. * All remote controls did not have batteries. We had to physically go to the lobby and request batteries. Staff had a bowl with a bunch of used batteries and I had to "fish" for the "good" batteries. Staff was not friendly. * They pull a scam to charge R$5 reais per 1 beach towel. The hotel should just increase the daily rate by R$5 and make sure that you threat your customer with more than 1 towel per guest per day. We go there to relax and not worry about such "small" things. We had a boat tour and when we can back, after a all day event, we could not get a fresh towel to enjoy the pool for the rest of the day. Staff was very rude, inflexible, and gave my family a huge headache charging USD $4 for 4 towels. At the end, I fought very hard and fees were voided. For someone on vacation, this is totally not necessary. * Breakfast buffet was nothing much different than an average hotel. Again, for the price, I would expect much more.

Hotel muito tranquilo, todos muito receptivos, café da manhã excelente, restaurante do Hotel com muitas opções de pratos e simplesmente deliciosos! Os quartos e banheiro tudo muito limpo e organizado, camareiras muito simpáticas! Foram dias muito agradáveis, desejo voltar❤️

Um dos melhores hotéis que ja fiquei. Por mais que ilha bela seja conhecida por ter muito pernilongo eu fiquei impressionada que a localização di hotel nao tenha tantos pernilongos como os demais hoteis da ilha que ja me hospedei. Ficamos muito impressionados com esse fato e tambem com a bela e estrutura do hotel. Com sua praia particular e extremamente limpa a qualidade é surreal Qualidade de estrutura sensacional, atendimento impecável ,lugar belíssimo,comida sensacional. Eu recomendo demais

Hotel muito bom com ótimos profissionais e café da manhã excelente ótima localização, tudo muito limpo, organizado, o restaurante do hotel muito bom e o píer maravilhoso, único ponto negativo são as escadas para a suíte que fiquei, mas votaria novamente.

Hotel limpo e muito organizado, funcionários educados. Quarto espaçoso, todos os dias tínhamos limpeza no quarto, café da manhã maravilhoso, com vista linda para o mar. Amei me hospedar no hotel Mercedes. Lugar incrível, restaurante maravilhoso.