Extended Stay America Suites - Indianapolis - Airport - W Southern Ave

It was very un personal staff and no luggage carts but one so you have to carry all you stuff in one by one and they do nothing to assist you and have the plug in don’t work and they down size my room and did not accommodate me on it either

It was awful..bathroom was not cleaned.. sofa bed was full of crumbs and even found dirty socks stuffed between cushions..asked for a refund and the front desk attendant offered me another room..sad to say it was just as bad and trash left under kitchen cabinet, no toilet paper and room smelled awful, I had to use body spray for air freshener..Very disappointed..It was a upscale homeless center..I was told I would get a partial refund and did not. DO NOT STAY THERE.

They had dead bugs on the bed. Sheets were stained. The manager had overbooked the hotel we were supposed to stay at to avoid ******* getting involved and it was horrible.

Sleeper sofa had cheetos and blood stains. Obviously not something they open and clean regularly. Tub had massive whole in tub covering (refurbished tub) which was dirty underneath. My son and his friend's room was supposed to be non smoking but had a strong smoking odor. There was also a desk chair with fabric covering on the seat that was severely stained in multiple places and just looked disgusting. Upon arrival, I knew we were about 90 minute early but like any other hotel, expected if the room was available they'd check us in. When I approached the desk, Michaela looked at me with no expression, didn't greet me, just said, 'Yeah?'. I said I was checking in and her reply in a nasty tone as if what I had just asked was absurd was, 'We don't have any rooms, not till 3 o'clock. Check in isn't till 3:00." Not, 'I'm sorry, we don't have any rooms available right now' or something gracious and empathetic. Really, really nasty and uncaring service. When I returned later to let them know we had to leave for our event and ask how late I can check, the manager was there and all of a sudden Michaela was a bit nicer and offered to do something to quasi check us in and let us pick up the keys when we return. Will NEVER stay here again or any other Extended Stay. They've obviously gone way downhill from what they used to be and to put it plainly, have become a fleabag hotel. Just awful. 'On the go' breakfast was packets of oa**eal and hot water.

Arrived to hotel at check in time, room wasn’t ready. Had to wait over an hour to just throw luggage in room. No discount was offered let alone an apology for the inconvenience. Will not stay here again

Upon check in I asked the reception is if the hotel was pretty clean considering it’s an extended stay I know people of all kinds live there and I’m just passing through for a weekend stay. After getting my keys to the room I went and checked it out before taking my kids inside. Immediately you could see that the room had not been properly turned over if at all. There was a large splatter on the curtains of what I can only hope was a sauce and not blood, hair in the tub, on the counter and in the blow dryer, some trash on the counter and a used drying towel hanging on the bathroom door. I asked front desk if they could get someone in there to clean fire I returned with my children and she said they had no one on staff to do it and no other rooms available. The only monetary accommodation was to check me out and give my deposit back but not the money for the room. It was late I had to get my kids so I decided to stay so as to not lose the money. The following morning we wake up to no power, phone chargers not working, phone in the room not working, refrigerator out so the food we brought was warm, the hallway was dark and elevators down so we had to walk the three flights down to front desk to see what was going on, again no accommodations so we had to just leave for the entire day and returned at midnight just to sleep before check out the following day.

If you want to stay in a place that feels clean, spend a little more. Needs a facelift. Ugh

The hotel smelled musty and strong odor of ****. The elevator's floor was coming undone. The sofa sleeper in my room was broken, the trash was over flowing in my room upon my check in. I was not given the room I reserved and paid for, I was told, "sorry, that room type is no longer available" The hotel was very run down and falling apart.

The hotel advertises breakfast and did not have anything available at the times indicated. We went down at 8:30 both days and found a note that they did not anything left.