dougj184
25 Eylül 2024
UPDATE! IHG and the hotel did nothing to remedy the situation. All they have said is "the hotel has been in constant communication" which is a lie i have emails to prove it, and "we have comp'd your room" well rightly you should because of the bed bugs but as far as helping us or anything else to make the situation correct is awful and they have basically said go pound sand we are not doing anything else! Do yourself a favor and never stay at an IHG property, when things go wrong they will do the LEAST and they don't care about customers! This hotel and everything about it is a joke. They are unwilling to reimburse me for the crap they put my family thru. Needless to say they have made a bad situation worse! good JOB IHG, We are hear for a soccer tournament and needless to say this hotel put us in a less desirable situation. Well we found a crap ton of bed bugs around the bottom edge of our floor AND one was on the bed. we immediately picked all of our stuff up and even captured some of said bugs in a glass to take to the counter. Went down to the counter and told them we are leaving and want a full refund. By the response of the desk person it was almost like they knew there was a problem. i didn’t notice it but the other family that was with us noticed his “slip up”. Needless to say it’s 10:50 at night and we are at a laundry mat dry cleaning everything we own all the while trying to figure out how to get our son to sleep because he is still playing in a tournament in the morning. just do yourself a favor and stay away from this hotel. realistically it needs completely sprayed not to mention it’s not in the best part of town. One more note the stench in this hotel ESP our room was aweful. it smelled like someone perfumed over cigarettes to make it smell like crap! STAY AWAY!!!!
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