Homewood Suites by Hilton Indianapolis Northwest

酒店本身，環境都很好，旁邊有野鴨游泳，有小松鼠，非常棒的生態，甚至有野兔，早餐也很豐富，套房很大很寬敞，非常舒適，但是前台看起來不喜歡這份工作或者衹是單純的不喜歡我們，我們的房間沒有純凈水於是打電話過去沒説完直接掛了我們的電話，然後下去找了一圈，最後到前台她很不情願不耐煩的給了我們2瓶，但是第二天早上吃早餐碰到她感覺好多了，可能她昨天下午累了但是這是她的工作，她代表着不是她自己是希爾頓酒店

Room key never worked, hot tub closed, and pool was gross. We had to get keys made 7 times! Yes Seven! Staff was rude at times and several smelled like ****. Got tub was closed with a sign saying it was shut down by the health department. Pictures of the pool online are glamour shots for sure. Pool is yellowed at the bottom and pool ladder was pure black below the water line (but stainless steel originally). Room was decently clean but was not typical Hilton Quality. The bathroom sink would not drain and needed snaked. Lastly, the mirror was gross when we entered the room. I would avoid this property unless you are in a pinch.

The lobby and breakfast area were updated and clean. That’s where it ends. Our room door barely latched, you could see under and through the side of the door. The carpet, walls, chairs, ottoman, tables, nightstands, and couch was absolutely filthy. We stayed in the double Queen Bedroom. White stains on the couch, dirt and grime are actually worse than the most recent review below that covered the phones, door handles, doors, walls and tv. We actually had to call for someone to bring cleaning supplies as soon as we walked in but they refused to let us clean ourselves to make sure it was done properly. They sent someone who couldn’t speak English with a spray bottle and dirty cloth. You could tell only the tops of the tables and counter had been “wiped off” but the legs and sides, cabinets, fridge etc were so disgusting. The room looks nothing like the photos listed on their site. We thought maybe we would try again on a separate visit in February and called to ask for an “updated” room and was told nothing has been remodeled in the several years this front desk attendant had been working there and that “she’s been there for almost 10 years”. Ok…. So, we booked downtown Homewood Suites and were extremely happy we did! Pay the extra $10-$20 and see the difference! I’m absolutely shocked it was only that little of a difference in price but the service, breakfast, area and omg the rooms!!!! Again, the rooooooms!!!!!

Clean, easy to check in/out, quiet, breakfast had a good variety! All staff were friendly and helpful.

There was no hot water in the bathrooms. Showers were cold only. Right on highway and have interstate trucks under your window all night.

Pool area had the worst chemical smell I have ever smelled. It instantly made my eyes burn and I felt like I couldn’t breath. My daughter was only able to swim for 20 minutes due to the smell. Floor above us was extremely noisy even past normal sleeping hours. Breakfast was supposed to start at 7am. We walked into breakfast area at 7:10 and there was not one piece of food out. When I questioned the woman at the front desk she replied with “I just clocked in, I don’t know what’s going on!”

Nice big room but loud with the interstate right outside the window. Workout room was small and very limited. Staff was super nice.

Would have appreciated a heads up that the pool was closed before we stayed since the kids were looking forward to it

When we arrived the room was great but after a couple of hours we realized it was getting cold in the living room and realized the the heater for the room was not working. There is no way someone didn’t know it. i as was traveling with a handicap so moving room would be exhausting so we used more blankets.