Extended Stay America Suites - Indianapolis - Northwest - I-465

Staff is EXTREMELY EXTREMELY rude! Very negative attitudes NOT very helpful

Not bad

This property was completely not cared about. The owners probably haven’t seen this place in a decade. The elevator worked and then didn’t work. We used the stairs because everyone was saying it was about to break down. Made a loud noise and doors didn’t close. The “grab and go” breakfast consisted of some oatmeal packets and about 5 granola bars in a basket. Coffee was available. Nothing else and there’s was little of what they did have. The best part was…. I lost my room card key. After a long work day went to get a new card made and the staffer said “sorry we are out of cards and I can’t make another”. I said what should I do and he told me I needed to find the key bc he couldn’t help me. 😳😳😳. Luckily another guest heard it and had him swipe his card clean and rekey it for my room then I had to return it so he could get back in his room. The room was fine. Nothing really wrong with it but wow! Won’t be staying here ever again and I travel to Indy quite often.

Booked the room just to be told no rooms were available so I was forced to sleep in my car at a truck stop

They did not offer us any towels at all for the whole stay. Not sure I will ever stay here again.

I was not allpwed ro check in past midnight even tho its pre-paid.. horrible experimce

i didn’t stay in the room the first night i had it. i basically used the room to just store my things overnight. the next night when i returned to sleep there, there were bed bugs in the bed. i checked out early.

The area is good. Nobody available at checkout at front desk. Gave away my daughters room they booked 5 days earlier

The staff was so friendly and helpful! The room was so great, I didn't want to leave! Was very peaceful and quiet and set back out of the way. Very comfortable and nice experience. Would gladly stay here again!