Wi-Fi Olanağına Sahip Klang District Otelleri

"The check in and out process is pretty fast since I have reserved online. The staff are friendly. The front desk assisted me to change and upgrade the room for me after I checked the room. Comfortable bed and overall it's good. Downside is their lifts take quite awhile and it would be fantastic if they decided to improve the quality of their restaurant."

"I am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms. I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year. I have also met many excellent staff all these years in this hotel but not this trip. My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel. The core issues were as follows: Refusal to Assist with a Reasonable Upgrade Request: · The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed. The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change. The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests. There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration. This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock. After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier. On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly. When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks. I expect this feedback to be formally addressed. The Front Office Manager requires: 1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings. 2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits. 3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences. I expect a formal response from hotel management regarding the steps taken to address this serious service failure."

"Hotel was nice and clean except there was a woman’s pyjamas left in the bathroom. Overall, location is good where Aeon mall is only opposite if the hotel. Will choose this hotel for the next business trip."

"room was spacious, my room was infront of the pickle ball court so it's very entertaining at nite. easy to find food since it's nearby Lotus and shop lots."

"Before check-in, have take a look at few rooms & noticed that most rooms are facing roadside. Receptionists have bad knowlegde of rooms that are not facing roadside due to the traffic noise & window not sound proof. Rooms on every floor with 07/09/11 series are not facing roadside. Air-con were strong but need servicing as most were dusty & has light cigarette smells. Technician took an hour to come but helpful. Poor pillow quality & bathroom shower need proper cleaning. Housekeeping staff are friendly. Surprise to see that there is swimming pool but booking website did not any picture/info. This hotel is about 3km to Pulau Ketam jeti. Most staff are frendly & helpful."

"The room is not ready during my arrival. I have to wait for more than 15 minutes for it. When I asked the steward, they responded to me with an annoyed and unfriendly attitude."

"1 of my favourite budget hotel in Klang & more than 10 times stay there. but for this time, it really disappointed me. 1st,aircond not really cool & soo noisy comes from that air conditioner. 2nd is the pillow sooooo flat. already ask staff to change or can give extra pillow but the answer is no. bit disappointed this time coz i already stay here many times with no big issues until this time😔"

"The room was clean and super simple, just the basics, which worked great for a quick transit stay. What I really liked was the location. The KTM station was literally a few steps away, and there were restaurants and night food trucks just down the road. Super easy to grab a bite or hop on a train without any hassle."

"Check in was smooth. Amazed with the lift provided even it was just a 3 storey hotel building. Room was ok with basic amenities. Aircond was newly installed. Water pressure was good. One prob was my room is facing the back of the shoplot. Maybe it was a restaurant. So quite noisy in the wee hour."

"hotel staff are incredibly friendly and efficient.” “The room amenities were nicely done, spacious, and rooms were very comfortable"