Wi-Fi Olanağına Sahip Reno Otelleri

"Very nice room very clean excellent bathrooms. Very comfortable bed and pillows big beautiful television and amazing view. All the casinos are right downstairs and right across the street from each other."

"As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera. I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way. it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel."

"The place was kind of loud.  Also, the Trip.com app *clearly* stated that there would be no additional fees upon arrival. BS. There’s a $45 resort fee and you’re stuck paying it. I raised hell and got the $45 refunded by Trip.com"

"Arrived at the Lobby around 3pm on Christmas Eve and waited 40 mins to check in. Only 2 check in counters were open. Bad service, shame!!!"

"The beds and pillows were very comfortable.  However, the bathroom had not been cleaned properly, as there was hair and soap residue everywhere.  The bath tub had no grab bars and you had to get all the way in the shower to turn on water.  There was no shower mat to help keep you from sliding (remember, no grab bar).   No shower caps or lotion.  The restaurant was a very pleasant experience, both the staff and food were great! We would stay again, because it is very convenient and close to the train station, which is how we traveled to visit a relative who was celebrating his 75th birthday."

"Very nice hotel and the people are great. And they do very well to do your request to the best they can. If you got anything real special is after make the reservation is call them to make sure. They were great with us."

"This is my third time staying here. I have been in the North Wing, West Wing and the Peppermill Tower. Staff are always helpful and I'm really a guest there for the Spa Toscana, which is first rate. I have never spent time on the gambling floor. I recently ate at Romanza and was quite impressed with the level of service and quality of food. If you can find a good deal on the web to stay here, grab it. Even if its in the West or North Wings, which are bit far from the amenities, but more reasonably priced. The outdoor pools are also really excellent."

"Was there for a event at events center hotel was very nice restuarants were great & fun , needs mini bars & usb plugs in rooms but other than that was very nice beautifully decorated for xmas"

"酒店位置很方便 周邊各種餐廳 加油站 便利店 有停車費8刀 前台服務熱情 大堂有免費咖啡和熱水 房間是個套房佈局很好 乾淨整潔 沒有異味 很寬敞 空調噪音有點吵 洗手間馬桶座蓋已經破損嚴重 浴室花灑是壞的 水壓很低 水流特別小 總體來説性比價還行 來太浩湖旅行過渡一晚是OK的"

"The air conditioning was broken and while I understand this could not be helped the resolution was 2 drink vouchers. No information was provided when I walked past the front desk, I had to call down to the desk because the room was so warm and no update was shared with guests that it would not be fixed that day so guests could plan accordingly. I love Hiltons and will always stay at a Hilton when I can, but I will not stay at this location in the future. Communication was poor and after a long business trip and a VERY hot day I just needed to sleep which I could not do because it was so warm."