Fairfield Inn & Suites Dallas DFW Airport South/Irving

The rooms was not what we was expecting, we took a trip to Irving to attend Hurricane Harbkr with some friends, we needed an actual suite due to the size of our party. 2 queen beds for 8 ppl, it didn’t work out well. Then I was charged over $400 for a single room. I booked through Trip.com and was charged again at check in.

When the highlight of your stay is the friendly shuttle bus driver, it's not a good hotel. There is a floor of the hotel with no ice machine; if you'll be there long enough to need a washing machine, maybe you don't care if you have to go to another floor to get ice, but it seemed like a poor trade off to me. If there is someone on staff servicing the breakfast area I didn't seem them. I also reported that the bathroom near the lobby and the breakfast area had no soap and after an hour there was still no soap in the bathroom. That's crazy to not be providing people a way to wash their hands when they may return to the food service area. Should have been a priority to replace this; especially since the three different times I walked past the woman at the front desk she was not helping anyone in person and was also not on the phone. Just a lot of staff who evidently don't think there is any correlation between whether I'm happy and whether they will still have a job in a few months.

I had a pleasant stay, room was clean and comfy. Plenty of places close by to grab something to eat. Complimentary breakfast and 24 hours airport shuttle service. It takes about 15 minutes to reach the airport. Definitely the better place where to night stop between flight.