Saracen Sands Hotel & Congress Centre - Palermo

Struttura decadente. Servizio mediocre. Colazione non soddisfacente.

酒店設施極好，適合休假遊玩。

The nicest hotel! Great staff - many with good English. Great facilities, great surroundings, fantastically clean and relaxed. A 4* hotel with 5* performance. It’s near the airport, so avoids long transfers and the railway is a short walk to get into central Palermo.

Our first day started with delay as Hotel administration didn’t send correct phone number to the driver for our pick up from airport. As the driver explained and showed us later, the hotel didn’t even bothered to reply to his messages. When we came to hotel almost 2hrs later, reception staff was extremely rude, we felt like we are not good enough to stay there As most of their visitors were business people doing conferences in their hotel. And even when mentioned about delay of pick up from airport, they didn’t seemed bothered at all. After we checked in, no-one didn’t gave any map or information about hotel, didn’t have a proper instructions where everything is and what is included. We needed to look and research everything ourselves. Room was nice and clean, beautiful sea view. There are 4pools, two adult two kids, the main pool is nice and spacious, other one needs a good clean or at least filtration to keep it fresh. Hotel from inside was nice and modern, breakfast and dinner served with fairly decent meals. Hotel grounds were nice. Although the hotel from outside looks like in need of massive renovations we enjoyed the views and pool area. Massive gorgeous mountains around. If you forgot pool/beach towels, you can BUY them from reception for €2.50 and you dont need to give them back. Pool bars and lobby bars were struggling with cocktails as all the time they either don’t have something or they don’t do them even though there is list of the drinks and it’s marked in there and it is quite pricey. Overall, we had pretty nice break from day to day basis, but hotel staff need a massive customer service training and renovation of outside.

Amazing staff very clean hotel. food was also fantastic Staff so friendly and helpful highly recommend. can't say enough good things about the bar staff, reception staff and waiting staff. Would recommend renting a car to go see other parts of the island. San vito lo capo was fantastic and mondello beach A visit to palermo is essential also

We chose this hotel because it was close to the airport and we were arriving late. The staff are pleasant friendly and speak good English. Our room was basic and bare although clean. The balcony looked very shabby however, as did the grounds. (In saying this I accept it was off season, however they appeared to have been neglected for some time). The food was ‘cheap and cheerful’, the breakfast pretty uninspiring. The hotel was fairly quiet with what appeared to be a couple of large parties in, probably for a conference. In short, if you are looking for somewhere to stay close to the airport for a night it probably just about passes muster. Otherwise I would avoid.

Our room was very spacious and the bathroom was clean and pleasant. Most of the staff were friendly and the women on the reception desk were extremely helpful and painstaking. The breakfast was disappointing - unappetising cooked food and tired-looking cold meats, cheese and peppers/olives, etc, and far too much in the way of cake and biscuits. We took dinner one evening, which was also rather a disappointment - the pasta dish was not hot enough, the green beans cooked far too much, and soggy patates al forno, for example. The location (Capaci/Isola delle Femmine) itself is not particularly attractive, since it is near an industrial estate, although the private beach seems quite pleasant. The outdoor swimming-pools are unheated and many of the sunloungers need replacing.

It is what it says it is - a conference hotel. We stayed there one night because it is convenient (10 min drive) to Palermo airport but it was completely rammed with conference goers. The hotel reception and service staff simply could not cope with the volume. Bedroom was an odd layout and very plasticky but it was clean and the bed was comfortable. Located next to a nice looking beach but we felt this was more a transitory stop than a longer term destination. Couple of nice restaurants nearby.

Clean modern rooms Nice clean beach with magnificent view of Sea and Mountains. Quiet and inviting resort Small town walkable to for 24 hour ATM and small local Cafes for pastries and espresso and numerous pizzarias