Misafir Kullanıcı
10 Ekim 2023
Disgusting experience. My money was stolen from hotel's room. When we reported this to the staff they started manipulating and lying to us. They were saying "this is not our problem", didn't call the police, didn't alowed us to closely review the camera footage, didn't even try to help us. After three day's of insisting we finally spoke to the manager (not ever sure it was the real one) who was extremely rude and unproffesional. On the last day they asked us to sign a declaration that they were not guilty of anything. To sum up, the worst customer service in my life. Real cheaters. You do the math who stole my money... We also found out that some keys can unlock many rooms. We reported this but the personnel tried to find excuses and say that this is not their problem either (I have a video proof but it's not possible to upload it. Feel free to contact me if you're in doubt, can send it). The room was not cleaned every day, the sheets, blankets and towels were dirty, wifi didn't work all the time. I wouldn’t be surprised if all the 5 star reviews are written from them (as someone already mentioned before).
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