Misafir Kullanıcı
11 Mart 2024
We were drawn to your hotel by the numerous positive reviews, but unfortunately, our stay did not meet our expectations. Firstly, the hotel is advertised as a 4-star establishment, but based on our experience, we would rate it closer to 3 stars. The cleanliness of our room and bathroom left much to be desired, as we found hair on the bed sheet and encountered a broken and unclean fridge. These issues fell short of the standards we expected from a 4-star hotel. Moreover, the standard of our room was disappointing for a hotel of this caliber. We consistently faced a shortage of cups and cutlery for both breakfast and dinner, and the restaurant's cleanliness left much to be desired. One of the most disheartening aspects of our stay was the fact that, in order to receive new bedding, we were required to ***** the sheets and pillow covers ourselves. This lack of basic room service was unexpected for a hotel claiming to be 4 stars. Additionally, I'd like to highlight that we had neighbors who smoked on the balcony, which was quite disruptive for us. This leads me to suggest that the hotel should consider allocating separate rooms for smokers and non-smokers. Furthermore, we observed a similar issue by the pool area, where there were children running around. It might be beneficial to designate certain areas as non-smoking zones, ensuring a more pleasant experience for all guests. I believe this is an aspect that the hotel management should seriously contemplate. Given the hotel's promising location by the sea, it is with regret that I must express my hesitation in recommending it. The overall experience did not align with the expectations set by a 4-star establishment. We believe there is a clear need for improvement in several areas to match the expected standards of your guests. I hope you take this feedback as an opportunity for growth and enhancement, as we genuinely wish for future guests to enjoy a more fulfilling and satisfying stay at the Sol Cosmopolitan Hotel.
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