La Quinta Inn & Suites by Wyndham Jacksonville TX

Staff was very nice and helpful. The room was clean. The only problem I had was the tv channels were limited, but we didn’t come to watch tv.

I paid for a suit and at check in I was told the suite I paid and reserved through ********* was under repair. I was then told that their were no two room suites available and the only suites they had were a room with a couch in it. I go in the room and it had air fresheners everywhere and smell wet and like dog piss. The pictures in their photos must be from when the hotel was first built. They wouldn't refund me the difference between the standard room and the room I paid for because they said I booked through ******* which is **********. I tried calling to speak to a person and ********** and the phone system never let me get a live person to help me out and solve the problem and settle up. I just say stay away from this hotel and **********. The lack of service just isn't worth the hassle for the minor savings they provide.

THE STAFF WAS VERY FRIENDLY & HELPFUL. THE ROOM WAS CLEAN, THERE WAS PLENTY OF HOT WATER & THE A/C KEPT THE ROOM COMFORTABLE.

Hotel wasn’t a quiet place to rest. Loud doors, guests which was strange because it wasn’t busy. You would think they could spread folks out, wouldn’t make coffee before 0500 hrs.

Got there and told us the The room we reserved was overbooked; they gave us a small room and we are all tall people. Had to get and pay for an extra room because we didnt fit. They told me it was a "system" mistake and ended up having to pay for their system's flaw...Not fair. Rooms are VERY dark, only one lamp working.

There was a musty smell. The pool was green. Broken bathroom mirror the water smelled. Stains on the carpet.

The room was clean and very nice. And the breakfast was good, lots of food choices. They have a indoor pool too. Very nice place to stay.

REALLY NICE AND COMFORTABLE ROOM VERY NICE LOCATION EXCEPT SWIMMING POOL HEATER WASN'T IN WORKING CONDITION

Loved everything expose the large deluxe king suite and great staff nice for families and furry helper .