Hampton Inn Jacksonville East Regency Square

Very helpful and kind

Jamar was so friendly, courteous and helpful at check in. Assisted us in getting a second room. He was one of the most pleasant clerks we have ever dealt with and truly appeared to love his job and people. I never got the name of the breakfast lady, but she was amazing! She kept the whole area clean and tidy, fully stocked and checked on us several times to make sure we had what we needed. The room was clean and comfortable and we felt safe in the area and hotel.

We were just there overnight. It was clean and comfortable but several things were broken or out of order including the pool. The gym was very basic and the tv and bike did not work correctly. The people who worked there were very friendly and helpful.

Peaceful, It’s kind of secluded behind a Mexican restaurant but access to so much around. Would definitely stay again.

everything went very good great location as we drove up for football game would recommend and stay again when needed. WHO DEY

Excellent stay. Clean, comfortable rooms. Staff was friendly, knowledgeable and helpful. I would recommend this property and will stay here again

This is our 3rd time staying here while visiting family. It is close to everything and the breakfast is great. We will be down for Christmas and are already booking our next stay!

Angel, in the morning, and Ryan in evenings, were extremely helpful. Both Gentlemen are very knowledgeable and extremely friendly. No question was to big or to long, thanks for your help. Next time I come to Jax, I know where I will be staying. Thanks again, Angel and Ryan.

This was not our best stay here. The floor in the room was quite dirty. When taking a shower, black smudge would come off our feet. When the shower was turned off there was a very fast drip, drip, drip of hot water. The check-in evening and regular daytime staff were friendly and helpful. We had asked about to-go bag breakfasts as we had seen several made up on the counter one day. Multiple different staff said that they would be available in the morning. We were checking out at 3AM and told them that. Several different staff assured us that yes, even at that time, there is a staffed desk and we could get a to-go bag. At 3 AM on Monday 10/16/23 there was no one at the counter. We called out a couple of times before a lady from the breakfast kitchen prep area answered us. She would not come speak to us and had NO INTEREST in helping us at all. She said the other staff had lied to us and no bags were available. A friendlier person may have said, let me see what I can do. This event kind of ruined our view of the hotel. As mentioned, the other staff we talked to over the 4 days were all friendly and helpful. This AM kitchen person was neither friendly or helpful. If a manager sees this and would like to respond or call, my information is on file. Room 522, 10/12 - 10/16