Shangri-La Jeddah

Amazing hotel with a particularly attentive and sophisticated staff. Well done to the HR team. The buffet is exquisite et and delightful. The decor processes a lot of finesse. A special thank you to Dennis, the bell boy who was more than helpful. This is what we can exceeding guest expectation. Please reward him.

If you’re a frequent business traveler like me, choosing the right hotel without compromising on your loyalty points is always a challenge, especially in cities, where there aren’t enough good hotels to begin with, which is the case with Jeddah. However, I think you’ll be able to get both at Shangri-La Jeddah. Pros: - Location - Breakfast - Interior Design - Room Amenities - Service and Staff - Shower water-pressure Cons: - Pillow case smell - Mattress too firm

Amazing room. Spacious and comfortable with spectacular views. Very comfortable bed and well designed lounge area. Bathroom just as spectacular. However service was a little bit of a let down, the turndown service was only provided on one night, no one showed up the next! What was however particularly disappointing was the food. Iftar, was poorly organized, none of the food was labeled so it was impossible to know what you were eating and to be honest nothing (apart from the salads and soup) was very tasty - very disappointing especially for the price. Room service was similarly poor - a small club sandwich with no garnishing, steak which was overdone, drinks without a bottle opener - really disappointing for a hotel at this level.

When you have untrained staff "but super friendly to be fair". No orange juice as they ran out of it. No bred, jam nor butter when ordering food unless you ask for it. Pay for valet service “which is a very cheap move especially when you have no issues in parking spaces”. No delivery allowed. Double pre-authorization & not acknowledging but denying. You can't call yourself a luxury hotel if you miss those basics! I think one star is enough regarding what service you provide.

Service is very good, staff are super friendly & helpful especially Miss Afnan as i had some issues & she handled them professionally, food is ok, property is nice. I gave a three stars because when you stay in luxury hotels you expect services to be at a certain level, such properties should pay attention to some details, being a hotel guest & paying for valet services is a very cheap move to be honest especially when you do not have any issues when it comes to parking spaces, plus not allowing out side delivery! Going down every time i have delivery isn’t something makes me happy. I understand that this isn’t “Shangri-La’s” policy but it doesn’t matter as you should manage your own property.

We loved our stay at the Shangri La Jeddah. It’s a wonderful new building with beautiful rooms. We stayed in a sea view room with a balcony, very well furnished and outstanding views of the Red Sea Cornish and the F1 race track, and well furnished. The hotel is modern and every thing oozes elegance. From te he warm welcome and efficient check in team, to the friendly people who set up our room or the team at breakfast doing everything to make the stay even better. It was truly heartwarming to see many young local Saudis working in every part of the hotel. All with a big smile and desire to please. The breakfast was a wide spread and a beautiful set up in a floor with Panoramic views of the sea front full of light and there’s also a cafe in the lobby level with great views. I highly recommend this hotel for anyone who’s visiting Jeddah