Lady Stern Jerusalem Hotel

Great location - very nice hotel. Easy access to the city. Staff was excellent. Food service very good and a great bar. Would definitely return and we do recommend staying here. Rooms very comfortable and well appointed. Bath and shower very good as well

The design looks incredible, the location is excellent and beyond everything else the service was exceptional! Staff was very kind and accommodating, answering every need and makes you feel right at home. Very recommended!

The best customer service from Katia and Khaled. They treat you with respect and they give excellent service … I would love to come to this bar again! They take care of you and listen to your wants and needs. The best bartenders I believe in Jerusalem.

Greta place to stay. iconic building. great staff. Kathia treated us like royalty. Thanks for a great time! When travelling to Jerusalén is important to have a nice place to rest after a long fay walking.

I booked this hotel based on the overall good TripAdvisor reviews so would like to update with an honest review for those doing the same. The good - Beautiful lobby - Friendly front desk staff - Arma was wonderful, helped us check in early after a long day of traveling and is kind and incredibly helpful - Convenient location to restaurants and the market The bad - The entire room looked like it hadn’t been cleaned at check in - Floor is so dirty I keep a towel by the bed to wipe my feet off prior to getting in - Layers of dust on nightstand, wardrobe and lamps - Very few towels given and some are badly stained - I paid for a deluxe room and it is pretty beat up - broken handles on the wardrobe, chipped tile, stains in bathroom floor and every piece of furniture is chipped or damaged The ugly - Bed was broken upon arrival - the middle sank all the way to the floor when we sat on it the first time, however maintenance was sent up and reinforced the frame after we reported it to the front desk - The shower has a stationary half door which looks nice, but causes water to gush out onto the floor when in use. This causes a flood out to the hallway most times and the floors become incredibly slippery with the water - Few towels are given and a LOT of towels are necessary to clean up the floors after showering I booked this hotel based on the overall good TripAdvisor reviews so would like to update with an honest review for those doing the same. The good - Beautiful lobby - Friendly front desk staff - Arma was wonderful, helped us check in early after a long day of traveling and is kind and incredibly helpful - Convenient location to restaurants and the market The bad - The entire room looked like it hadn’t been cleaned at check in - Floor is so dirty I keep a towel by the bed to wipe my feet off prior to getting in - Layers of dust on nightstand, wardrobe and lamps - Very few towels given and some are badly stained - I paid for a deluxe room and it is pretty beat up - broken handles on the wardrobe, chipped tile, stains in bathroom floor and every piece of furniture is chipped or damaged -Breakfast is not labeled for allergens, or even ingredients. For those not familiar with an Israeli breakfast, it’s quite overwhelming and confusing - Concierge desk in lobby, but no one works it and the front desk staff does not seem to be familiar with the area restaurants The ugly - Bed was broken upon arrival - the middle sank all the way to the floor when we sat on it the first time, however maintenance was sent up and reinforced the frame after we reported it to the front desk -Arma helped to call maintenance to ask them to fix the bed and was hung up on twice before getting through - The shower has a stationary half door which looks nice, but causes water to gush out onto the floor when in use. This causes a flood out to the hallway most times and the floors become incredibly slippery with the water - Few towels are given and a LOT of towels ar

We stayed for one night during the Succoth holiday with a family of 5. The hotel is excellently located in the center of town with a tram just under the hotel. The place itself is designed in a modern and tasteful manner, the beds were comfortable and the room fully equipped with all you need . The place is clean and well maintained, very nice and friendly staff. We had a great time.