Misafir Kullanıcı
30 Haziran 2024
Poorly maintained room, with hygiene problems were a serious breach of cleanliness standards.
Issues such as bird droppings and multiple strands of hair were found at the balcony area, dusty fan blades right above the bed, and white particles found below the bed.
Blatant disregard to Housekeeping, causing us to check out early from the room. Upon contacting Trip.com support team, we were informed that the hotel management had rejected our appeal for a refund as they did not receive any complaint to reception and left hotel without telling them. Such Housekeeping issues should have been identified and addressed well before our arrival and not during our stay, causing disruption to our trip.
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