Lace Boutique Hotel

The customer service was bad. Didnt even want to help. We ask comforter they scold us back. The comforter even got stain. We ask for sponge to wash the plate also take own suit time. They even come in with their slippers to check. No manners at all. Toilet also smelly. Everythng was really bad.

The room costs us 192.07 sgd for 2 nights for a Family Suite. Upon entering, we were greeted by a hideous interior. The first thing we saw was a damp and dirty floor mat folded and placed on top of the toilet bowl. There was an empty soap bottle left on the railing. There were no towels, toilet paper, toothbrush and toothpaste provided. The liquid soap was not even half-filled in the two small bottles. An empty bottled water was left at the sink area. The coffee table was laced with a dirty runner and when it was removed, it revealed a large crack on the glass top of the table. The carpet underneath the coffee table was filled with dust and small remnants of tissue paper. We called reception to ask for 4 towels and a toilet paper. An hour later, and after two more phone calls, a housekeeper appeared at our door with only a piece of towel. He said he will come later with the rest of the towels as the ones available were not dried. We woke up at 5am and asked for the towels from the reception. The answer given was that they had been knocking on our door the entire night to pass us the towels requested. I wondered what time they were knocking as we slept at 11pm. However, the towels given at 5am were only 2 pieces and a toilet roll had yet to be given. By the way, upon check-in at the lobby the night before, 100 myr deposit was asked. We checked-out the next day and forfeited the 2nd night with no regrets. 192.07 sgd was paid for a valuable life experience.