Fairfield Inn Joliet South

We had a room booked due to staying for an event. I received a phone call from the hotel at 8:30pm the night of my stay telling me they had to cancel my reservation due to overbooking. When I explained that I made my reservation a couple weeks ago and asked how they can overbook when I had a reservation he had no answers. He could only apologize. I explained that I needed that room and have no where to stay now. He apologized and offered me a refund. Well I would hope so since I am no longer able to stay there!!!! So basically I had to scramble to find a place to stay when most hotels are booked and paid almost triple of what my stay was supposed to be. Very disappointed in Fairfield and Marriott!

Late arrival, early departure visit. Service was professional and accommodations exceeded expectations.

Room was great! Only complaint I have is that the televisions were a bit tough to figure out and the volume was out of control. Took us about 30 min to get things sorted out.

The staff was super friendly, the hotel was clean and the price very reasonable for the area. The only negative was that the breakfast was minimal and could be improved a lot.

Worst Fairfield ever. I stayed for 3 nights in October 2023. Good things first: bed was comfortable, location was good. But when I tried to take a shower the first morning the water pressure was so low it dribbled out of the shower head and even turned all the way to all hot water it was barely room temperature. I went down to the front desk and they said the engineer would be there in 20 minutes. I had an appointment so I had to just wash up with a room temperature washcloth. Second morning there was water pressure but still barely room temperature water. So I just took a very fast shower while shivering. I was thinking about changing hotels but I thought I could get through 1 more mediocre shower the next day and then my trip was over. But they saved the worst for last. For my third morning shower there was ABSOLUTELY NO HOT OR EVEN WARM WATER. It was absolutely cold as ice. I tried to call down to the front desk with my room phone but it didn't work. No dial tone, nothing. I had to use my own phone. They said the hotel had hot water heater problems (no kidding!!) that affected some of the rooms. I asked if they had any other room that I could use for a shower and he said no. They were fully booked. So they knowingly rented me a room for 3 nights knowing I wouldn't be able to take a simple hot shower. He offered me a discount of $30 or 1500 Marriott points. I guess they put a value of a hot shower at $10 per day. Unbelievable. I have been a Marriott fan for a long time mostly because I know there will be a decent bed and a decent shower. Marriott should be ashamed of itself for putting their name on this hotel. I have had better experiences in cheap mom and pop motels. I will never ever stay at this Fairfield again.Worst Fairfield ever. I stayed for 3 nights in October 2023. Good things first: bed was comfortable, location was good. But when I tried to take a shower the first morning the water pressure was so low it dribbled out of the shower head and even turned all the way to all hot water it was barely room temperature. I went down to the front desk and they said the engineer would be there in 20 minutes. I had an appointment so I had to just wash up with a room temperature washcloth. Second morning there was water pressure but still barely room temperature water. So I just took a very fast shower while shivering. I was thinking about changing hotels but I thought I could get through 1 more mediocre shower the next day and then my trip was over. But they saved the worst for last. For my third morning shower there was ABSOLUTELY NO HOT OR EVEN WARM WATER. It was absolutely cold as ice. I tried to call down to the front desk with my room phone but it didn't work. No dial tone, nothing. I had to use my own phone. They said the hotel had hot water heater problems (no kidding!!) that affected some of the rooms. I asked if they had any other room that I could use for a shower and he said no. They were fully booked. So they knowingly ren

We only stayed one night. Facility ok but seemed like it was in need of some updating as i saw wall paper peeling, etc. Also, there was not very much available for breakfast. But staff was very nice.

The staff was friendly but overwhelmed and not always available when needed. The condition of the room was old and the building, was very worn down. The unfinished wall by the pool and the condition of the tiles around the pool were poor.

I have been here a handful of times in the last 4 years. Last time, I was concerned at the poor state and disrepair of the hotel. But it has now been renovated. it looks fresh and modern, clean. Except for the safe and phone that due to age, once were white and now are an off yellow. The pool was out of order. There is no gym. Breakfast is basic. Although close to the highway, noise is not an issue. Not as nice as the holiday inn across the street, but for this stay it was acceptable.

We were there for 2 nights. Housekeeping did not come in during our stay - we were used to housekeeping coming in daily to change towels. Otherwise the stay was great.