From the very beginning we noticed the lack of customer service at this facility. We travel to the Dominican Republic nearly twice or three times a month on business. Have been lodged and many hotels. And wanted to give this hotel a try. That was a terrible mistake. My wife and i decided to leave the hotel nearly an hour after we arrived due to the lack of service from the staff. From the manager down, the staff are terrible at customer service. We tried to obtain a refund for the $249.00 that we paid for our room. Because we never even went up to the room because it was not ready. We were told that it was not possible. We then made a reservation in a place that we frequent for $359.00 a night. This should have been our first choice. The online images are nothing like the palce itself. I personally do not take time to write reviews, BUT THIS WAS THE MOST TERRIBLE EXPERIENCE I HAVE HAD IN THE MANY HUNDREDS OF HOTELS THAT I HAVE BEEN TO. PLEASE CONSIDER ANOTHER PLACE BEFORE YOU BOOK A RESERVATION BECAUSE YOU WILL REGRET IT.
Çevir