Panorama Portico Hotel, Juba

The single room was not the best The furnitures are so old and the bed back was broken The staff in the reception are not helpful When I entered the room the AC was not working. I told them but they refuse to change the room after I insisted they accept it. On the other hand the restraunt was very good nice food good service. The room service is very good

Among hotels that are approved by international organizations, this is probably the lowest cost one, so they get a lot of business but in life, you have to pay a price of some kind in the end for saving cash and this hotel will cost you more in the long run. The staff is unable to provide the service expected of a hotel claiming to have an international standard. There is nearly no discretion, they do not behave in a professional manner towards clients, and often openly show their anger, disapproval, and distress or even voice it and over personalize their rapport with guests. I even had one waitress come running after me in a hallway because she assumed I was trying to get her fired after I had to signal to the management that she had tossed the food that we asked her to take away and not even offered to replace it. The cleaners make noise, consistently knocking things into the doors in the early morning, including on weekends when many of those of us who work all week would like a nice lie in. They also occasionally do not clean because they do not feel like it but then try to lie about it, and when they do clean they don't clean well. The one restaurant is not very good and has a distinct lack of vegetarian dishes and is expensive for what you get and several of the wait staff are also rude. The restaurant is a distressing place for a single woman to spend time as it becomes a type of bar. The balcony is all exposed to a shanty town and so you can't enjoy resting on them discretely. There is loud music playing late into the night in front of the hotel which impedes rest. There's no night guard, which is disturbing for security reasons and the behavior of the staff on call at night here is also unprofessional. The management that can make decisions as to any of your needs does not show up until the morning, the same time when many go to work-so the night shift workers do whatever they want. There's no lobby and you have to wait for cars in front of a scaffold in an extremely hot, exposed area with no chairs, no couches. The concept of a lobby is completely lost here. The bathrooms are flat between shower and toilet and result in a very messy bathroom not matter what. The electricity surges also destroyed my laptop. Use discretion and make a better choice.