Hotel Gateway Grandeur

Hotel Gateway Grandeur in Guwahati is praised for its modern amenities and spacious rooms. Guests appreciate the cleanliness and comfort of the beds, prompt and attentive service from the staff. The hotel offers a variety of dining options, including an on-site restaurant serving local and international cuisine. The ambiance is elegant and welcoming, suitable for both business and leisure travelers. Amenities include a fitness center, swimming pool, and conference facilities. The hotel's location is convenient, offering easy access to key attractions. Cleanliness is high, and the hotel offers good value for money. Recommendations include local dishes and the fitness center.

If I could give them -5 I would give them -5. Where to start from. It was nothing less than an ordeal staying in this hotel. We took 2 rooms one king bed and another twin bed. First of all I would like to mention that all the rooms and bathrooms in this property are differently shaped and designed making each room look bad to worse. One room is either bigger than the other or smaller than the other inspite of being same category rooms. Secondly most of the rooms have a broken bed, and you have to trust me on this as because of this reason they made me change the room almost 5 times. The last room that was allotted to me had a faulty ac and it took them almost 5 hours to again shift my room and I was sweating out in this hot humid weather in their room with and ac that doesn't work and no fan or cooler. It's about to be 2 am and I am still awake in my 6th room because the ac in my room isn't working and after complaining to them they have surrendered saying other rooms aren't in a condition to be given and no one can fix the ac hence they will provide me with a fan and a cooler. Now the scene in my room is I have a noisy fan and a cooler leaking water and my room literally flooded with water. Last but not least, I had gone for site seeing in Guwahati today and while my way back I had ordered a dish in the restaurant an hour and a half before I reached the hotel and requested them to prepare it before I reached the hotel as my 11 year old son was very hungry. I have 3 reminder calls too for the same and while I reached the hotel neither was my order ready nor did they have an excuse for not doing so... This has been my experience in this hotel in the past 2 days. I really have my sympathies with people who will still choose to stay in this hotel despite all the odds in favour of this hotel. All in all in my view this hotel is worse than even a cheap motel.

Awesome stay at gateway Grandeur pleasent atmosphere ,location at main market town ,specially restaurant staff very co operative mainly samar,jyotishman ,karena they were very alert and served politely ...well behaviour and always smile on there face ,restaurant manager om was very helpful throught out stay .food was delicious ,breakfast ,dinner tremendous taste overall I like homely atmosphere .I would suggest everyone to visit the hotel once while you visit guwahati

The lady on the front desk was very rude.Not at all hospitable she needs to be polite I’m bound to write this review because the way she answered of my question by raising her voice was not at all acceptable the people sitting on the lobby was looking at her.Worst behaviour please give proper training to her.

The staff were disturbing at 6 am for iron board to return …irritated had a bad sleep .. long journey the next day It is important for guests to get proper sleep please train your staff n put more iron boards

I had stayed in this hotel for two nights alongwith my wife in room no 505. Primarily the hotel staffs is too lazy to respond to your needs. Few issues need to be addressed at the managerial level for better and satisfactory stay of the guests. Firstly, I had complained about the AC leaking inside the suite more than once, the maintenance staff did sent a mechanic to repair and look into the matter. Despite that, the AC kept on leaking the whole duration of the stay. Secondly, the stench of the bathroom was oversighted by the house keeping staffs despite briefing them personally. There were also more issues but I have covered only two basic ones. Lastly despite all these ordeal me and my wife had to go through, the staffs didn't bother to give an acknowledgement nor change my room. Due to this lack of improper service and poor staffs response, I had to shift the hotel to some place else. However, the staffs were very polite and poised during the bill payment. They charged me full amount for all the services provided by them. It is earnest request to the manager to be more responsive and proactively involve in training the staffs properly.