Misafir Kullanıcı
3 Ağustos 2024
The most dreadful and uncomfortable experience I’ve ever had was during my stay at this hotel. A group of about 30 of us had booked a full board “Deluxe,” “Deluxe Superior room,” and Executive Suite package. Despite we checked in lately, our rooms weren’t ready. Even the staff didn’t know where our rooms were, and the main door locks weren’t secure and locked well. When we booked, we requested to change our double room to a triple room (for 3 elders), but upon arrival, they had only added an extra bed (the extra bed was also broken even can’t sit in there) and didn't provide towels, toothbrushes, or any other essentials for three people. Describing my worst experiences in detail would be too lengthy, so I’m listing them. • Dinner buffet was not arranged until 10.30 PM. And the Lunch buffet was not arranged till 1.45 PM. • The food was really awful, not tasty and there weren’t many varieties. We only had dhal, chicken, and polsambola. For dessert, there was just melted ice cream, half-melted jelly, and some papaya pieces. • Rooms were dusted, not cleaned and maintained. • AC, TV, and Jacuzzi, showers were not working • Rats and frogs were in the rooms. • When we booked the hotel, we requested to arrange a BBQ from 7. PM. But the chef even didn’t know about it. • Very disappointed with the hotel's management. Most of the staff seemed to be newly hired. • While we booking the hotel a one lady (Amandi) so-called manager was contact with us and told us miracles about the hotel. But the experiences were worse and terrible. So don’t believe the wording of them. **** If u want to waste money and time Aswadduma is the best place for u..........*****
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