The Tea Cottage Resort & Spa

Very good hotel and very nice service nice food , if u are willing to come don’t forget to get sweet snacks for this amazing dog ! Carla is a beautiful dog please be nice to her

Our stay was extremely disappointing, particularly with regards to the hotel management, specifically Anupa and Owner Sudharshana Bandara. The luxury cottage with a river view, chosen for its appealing plunge pool, turned out to be dirty and unusable for the entirety of the stay. The Greenwood villa, though clean, had issues like empty coffee, old tea bags with a moldy smell, and inconveniently located 150m away from the reception, making room service nearly impossible (we were refused tea to the room because of the distance- that’s when we realized how old the room tea was). The service was appalling; they initially demanded payment for ice and had confusion about the breakfast menu. We ordered continental, received a mix-up with meat in the breakfast, and were informed we might have to pay for it. Despite being on a half-board basis, there was a threat of an additional charge for a mistake on their end. On another occasion, when requesting continental breakfast again, they claimed to be out of string hoppers and limited the quantity to 15 string hoppers per person. Moreover, there was evidence of racial bias, as our Tamil-speaking waiter, who provided excellent service, was reportedly scolded by Sinhalese management for supposedly showing favoritism, assuming we were Tamil. The resort's racist management and the numerous service issues was a first and appalling experience for us. It highlights the need for the hotel management to undergo training, focusing on hospitality and if not that, maybe just basic decency.

Everything was perfect. The most positive point is the very kind staff. They are very helpful, cheerful and polite. The location is amazing. The views are really breath taking as if you are in heaven. We had a bungalow with a fantastic view of the valley and the river. The room was very clean and huge! Very comfortable bed, with a nice big blanket. Nice bathroom. It is very quiet and wonderful to relax❤️❤️❤️

We had an amazing time at this resort. We stayed at the serenity cottage, which has the best mountainview. Also we could see all kinds of birds, squirrels and monkeys from our bed! There is also a nice seating area, with a nice view. You can have breakfast, lunch and dinner to a very reasonable price. The food is well prepared and they provide a lot of options (also several vegeterian options). The people are very nice, kind and polite. Yohan and Harry made sure we had everything we wished for! They were always present at the reception to help you. Thank you so much for that! Staying at this resort was wonderful! Tip: try their tea, its amazing!

This is one of the most beautiful places in Sri Lanka and a must visit for the views and to try some lovely food and of course the tea! The staff are second to none kind, considerate always with a smile on there face and very professional. We felt taken care of in one of the most beautiful and wild spots in Sri Lanka . Go and see for yourself ! We would recommend upgrading the room with the view of the jungle and river, breathtaking to wake up to.

Team members are kind and helpful but they really need proper training about discipline, customer service and how to care customers. we can see nice selling point in the website but most of the things not real. when I make booking I mentioned villa with pool however I was surprised when I see and pool (see the picture). there are no spa or anything related to wellness. room ok with price , need more privacy. breakfast menu has mentioned “Please feel free to ask our staff more details about these popular Sri Lankan delicacies if you wish to try traditional Sri Lankan cuisine for breakfast” how ever when i try to give advice Oder for Sri Lanka breakfast they mentioned can have only roti or English breakfast.

We fell in love with the hotel immediately as soon as we witnessed the amazing view from the dinning area as well from the room. We had never experienced anything like it before as we saw the sunrise from our very own bed! It was truly an amazing experience. The room was quite spacious and had the usual amenities. Excellent staff and food was quite decent. The hotel was under construction at the time we visited, therefore, it wasn't the best when it came to cleanliness. We are sure, it would be the perfect get-a-way once the construction work is complete. The hotel is in close proximity to Kadiyanlena waterfall and Monaragala rock.

Tea Cottage Resort in Nawalapitiya is a gem hidden between Kandy and Nuwara Eliya. A perfect location for a relaxing break amid misty hills. A small-scale family-run resort. Look no further if you are looking for a few days to rest in a quiet, close-to-nature environment with personalised service, restaurant and bedroom with a view. We stayed in the river view cottage for three nights and four days, and we thoroughly enjoyed our visit. The owner went to the extra mile to ensure that our stay was enjoyable. The food was delicious, and the service was beyond expectation. The room was spacious and spotless. We 100% recommend this resort and are raving about it to our friends and family who are planning to visit Sri Lanka.

Stayed at the Greenwood Villa full board with my family. What we experienced there was totally different from what we had expected by seeing the advertisements and the web site. It was noticed at the first sight that the balconies and the floors are not well cleaned, may be not cleaned for months I guess. Bed linen were not smelling fresh and they were changed after complaining. Water supply to the bathroom was not consistent, however after complaining they managed to rectify the water supply after struggling for almost one hour. It was noted that toilet commode was not cleaned well. Tap handle of the wash room out of order. In the night, bathroom is occupied by cockroaches and mice make noises in the bed room ceiling. Best of all, I found a tick on the pillow, removed it and prayed not to have more. Even the tea pot was found "not cleaned" after its previous use and sadly, we found "no sugar" in the sugar bottle. Regarding the food, there were minimum options so had limited choices to select from. Overall, too much carelessness on the sanitation, maintenance and quality. Not recommended as not worth for money and tiredness of travelling so far to have such poor facilities.