Misafir Kullanıcı
21 Ekim 2023
Booked for 3 nights via *********** based on excellent reviews on TripAdvisor. We were traveling from US to watch cricket. We had very bad experience and had to leave the next afternoon ended up paying for the whole stay (it was around 48k for 3 night stay). First day when we got to our first room 305 the room didn’t looked clean, the dark blue sofas had food stains, but the worst thing was the bathroom curtains had black Mould on it, the commode seat was loose you couldn’t sit on it. We immediately informed the manager Raj and he assigned us to another room 205. This room looked little cleaner but still had the black Mould in the shower curtains (see pics) the carpet was significantly dirty. Added to that the cable tv wasn’t working as they hadn’t recharged. When we bought this to Raj’s attention he wanted to know if we can watch TV in one room (it was family room which had two separate bedrooms) we didn’t agree and he got us cable on both rooms. At night when we tried to take shower there was no hot water, they sent a guy to check and he had to repair something so we got hot water. There was no Ac remote in one room and one tv remote wasn’t working. Given all this and the amount we payed we weren’t happy, we left the hotel and had to pay for the whole stay which isn’t fair. I have filed a complaint with ***********. There is no safe in the rooms, no iron box. The bathroom is a wet bathroom with no separation between the commode and shower. Overall a very bad experience.
Çevir