Ikos Odisia

very nice for families, great staff.

I do not recommend this hotel at all, as its management does not care about guests. They do not care about feedback unless it is posted on social media. This was communicated to us by Kristina Hudacova, the reception duty manager, who demanded time from my wife and promised us a discount without any reason, just so we wouldn’t post comments on social media. We never had such an intention, but apparently, offering discounts and promises are the management’s way of responding. We had a very nice vacation, we had small issues, but nothing significant enough to ruin our beautiful family moments. We work so hard and when we have vacations we want just a good service and relaxation. Definitely a beautiful place, with lots of smiles from the staff. The hotel is massive, and the rooms comfortable and modern. Lot of choices of food, big variety of wines and cocktails, huge beach, snacks at pools, live music every night, excursion with complimentary cars, little untrained staff... but very friendly at least. Although we had a very nice vacation, the moment the manager got in touch with us, all the problems started. So many phone calls from guests relations, in one evening we got 2 phone calls from different people asking for feedback. That day, the duty reception manager called us and insisted to meet and my wife left us and went to spoke with her. Then we received two more calls, after a couple of hours, from different people asking us for comments. After 2 days again the same, phone calls asking for feedback. The last day again....... We went to the reception, where we were told to speak with another manager without asking that but in the end, we were waiting and didn’t speak to anyone. We just wanted to have a relaxing time. All we wanted was to speak with Kristina, who was the one that contacted us, decided to offer us a gift (we never never never asked for anything), and she talked about posts on social media. We never brought it up, and as a result, she disappeared. The funny thing!!! Before we leave, another one person called us asking for feedback and a good review but the manager was nowhere for us. A huge chaos that definitely doesn’t resemble a hotel of this category. The other part of our family? Never had a phone call asking for feedback!!!!! If you give comments in this hotel, a chaos starts which will ruin your vacations. Also, even though we were asked to rate with a 10/10!!!! we never received the evaluation form in our email, even though the rest of the family did. Perhaps kristina chose for us not to give comments, Unbelievable!!!! Since my wife posted her feedback, the management’s behavior changed, as they suddenly started to care about us. Perhaps now the duty desk Manager remembered us, the one we asked to speak to multiple times but who didn’t have the time because there was no concern about social media at that moment. It's also very annoying when they don't care if 11 people choose to pay for your hotel for a vacatio

The hotel is an ideal vacation spot, but the staff is completely indifferent. We are a family of 11 people who gather every year to spend our holidays together. When we arrived at the reception, there was chaos, we experienced delays, and the hotel lobby was a mess. We arrived at 6 AM and only got into our rooms at 8 AM. We requested to visit an à la carte restaurant, but we were informed that it was not allowed since we had just arrived, and our only option was the buffet. The next day, everything was relatively pleasant, and we thought the bad impression would be limited to the first day. Upon our arrival, the lady who took our passports suggested we should spend a morning on a boat trip, which was free and offered by the hotel. She told us we needed to be at the dock at 10 AM and that no reservation was required. So we did, only to find out that a reservation was indeed necessary, and the boat departed at 11 AM. That same afternoon, when I mentioned this at the reception and explained that we were given wrong information, the young man at the desk suggested I should speak to the guests relations manager. When I asked why, he said I should complain to her. I sat on a sofa and waited for 15 minutes before asking again where this person was. The response was that she was with another guest handling complaints. of course, I didn’t wait. The worst happened the next day when we received a questionnaire via email to rate our experience up to that point. Given all that had happened, combined with mistakes in our orders, I rated it 6/10. Almost immediately, I got a phone call from the duty desk manager, Kristina Hudakova, asking to speak with me. She asked me to come to the reception and meet her, which I did. Although she looked at me expressionlessly, so typical in her responses, she offered me a discount for our next stay. I told her that I had no such intention, as we spend more than 30 thousand pounds annually as a family and would not request such a thing, nor do we use platforms to leave public reviews. That, I would say, was my big mistake—telling her that none of us uses social media. She thanked me and told me she would confirm the discount before we leave the hotel. Nobody, never asked us again how was our vacations. On our last evening at the hotel, and unfortunately having faced various minor issues, I asked for Kristina, but she was unavailable. I told the receptionist to inform her and when she is available to contact me. The next morning, I asked again at the reception, incredibly frustrated as we had been pleading for an hour and a half to have our luggage picked up. When I asked for Kristina again, I was told she was somewhere in the lobby. I started searching for her myself but couldn’t find her, so I asked for her email address. After a delay caused by mistakes with our bill that had to be corrected, we finally left. I sent an email to Kristina but never received a response. Maybe because we do not use social media. I also did n