The Ritz Carlton Key Biscayne, Miami

In general, I liked the hotel, the rooms are clean, there is everything you need. Good beach, the territory is not big, but well-groomed. Minus is the staff that cleans the Hotel and the room. Already from 8 am in the corridor begins a constant very loud communication and laughter, it awakens and does not allow you to sleep and rest. To our room, despite the inscription do not disturb, came twice without any knock. Therefore, the whole impression of the hotel was spoiled by the absolutely uneducated noisy cleaning staff. I probably won't stop in the future.

剛開始給我的房間與平台不符合，我定的帶陽台的，給我個邊角房，也不帶陽台

住的蠻舒服的，位於的海灘人比較少，喜歡清凈的可以來。服務和設施跟國內同等級酒店不太能比，不過在邁阿密算不錯的了。不想在南海灘的可以來這裏躺海灘

酒店比較老了，不過充滿了拉美風情，服務員都很熱情，周邊景色很美

酒店環境優雅，私人海灘舒適，餐廳美食一般但服務熱情，房間寬敞視野開闊，酒店服務周到

一言難盡啊

Outstanding! Exceptional by any measure! Very clean room, great staff and the amenities were excellent. Thank you Ritz Carlton.

A major dropoff from other stays at a Ritz Carlton (and even other Marriott properties. Service was slow Check in was late (waited 4 hours) Toilet was broken - never came to fix Had a onsite wedding which restricted use of the property The breakdown of the wedding setup went all night and up to midnight - extremely noisy The Spa (a major selling point of the property) was not open.

The hotel is a great property with great rooms and restaurants. All the amenities are great. Only problem was that it was understaffed. All the staff were gfriendly and courteous but there were not enough to handle the guests. Also there were little things like no robes or slippers in the room, and there was a trim board along the bottom of the slidding doors to the balcony that is a serious trip hazzard. A great property that we will probably go back to, and hopefully they will have enough people to assist guests and justify the high nightly rates.