The Keystone Lodge and Spa by Keystone Resort

Very nice hotel. Great service including complimentary ski storage. Great pool and hot tub. Nice staff. Trip.com indicated resort fee was $20. Actually was $35 per day. Kind of ridiculous for using a pool and hot tub.

Staying at Keystone Lodge & Spa was amazing! Definitely will be doing it again.

Really noisy, sound travels through the walls exceptionally well. No thermostatic controls in the room. Beautiful view, great linens and bed. Inconvenient parking unless you valet. Staff were very friendly all the way around.

My family stayed from Dec 26 to 30, 2023. EVERYDAY, I called the Front desk because the the lights in the bathroom and the entry foyer went out. Even if I leave the door open, it was still dark bec the foyer lights were out. You can just imagine how cold and dark the bathroom was, I mean, freezing cold, in the middle of winter. The front desk, I guess, will call somebody, then lights will turn on, and then they turn off again, within a few min. Most of the day and early night, we were at the ski slopes, so I don't know how much of the problem happens. The first time I was told to turn the light switch on, and I said it was on and that is why I knew the lights were out. The next time I called, they can give me a voucher for coffee or wine, which I was not interested in at all, I just want them to fix the bathroom and foyer properly, and not just to do a "band-aid fix". No other fixtures used. I was told that they are just so busy, and I said that my complaint is very valid for them to address. This kept on going until we left. The room is about $600 per night, but I sure did not feel happy at all about the room. I wanted to talk to the manager to complain but the person was not available. My inconvenience turned into aggravation. I have never stayed at a hotel before with a recurrent problem that was not addressed properly. When my family went to Breckenridge, we did not have any problems at all with the hotel. I gave 2 stars for the convenience of shuttle transportation.

This was our second stay here. The hotel staff were very welcoming. We really loved the shuttle. It’s very convenient and the staff were helpful.

Trouble with front desk. Received my room too late. Had an inconvenience with extra charges that the manager handled perfectly. Other wise, good in general.

We had a great stay and the place was really nice. I’d highly recommend fixing the email saying to check in at a different address when you can simply check in at the front desk. The check in address mentioned how we weren’t the first ones trying to check in there for Keystone Lodge & Spa.

Hotel is located away from most restaurants, so we had to rely on the hotel restaurant which was not open for lunch. Also, the breakfast room was not well heated, so we were freezing during breakfast. Overall a so so experience. Would not recommend

Stayed for three nights from 12/31 to 1/3 Pros: clean room, freindly staff, great pool area , shuttle services were great, bar was great. Cons: no self serve laundry, microwave is shared with all floor, extra charge for 3rd party booking for example I got hit with an extra $144 for my 3 nights. The only reason I would go back to this hotel is that the staff was amazing, helpful and kind.