The George & Horn near Newbury

Staff friendly but restaurant service was very slow due to staff shortage. The room allocated for us was of poor standard and requires updating specially the shower/toilet room, also it was directly above the bar which did not stop the loud noises until just before 12:00 midnight

We booked this room last minute and I wish we’d spent a bit more to go somewhere else. On arrival there was no parking at the pub so we had to park up the road. We made our way into the pub and checked in, and was handed a set of keys with a fob that had grime all over it. Made our way to our room (room 3) and discovered a small clean looking room, until we looked closer and found stains on the stool and curtains. There are separate toilet and shower rooms, both of which are tiny, and you could only open the toilet door enough to get in there as the floor is so warped it doesn’t open all the way. In the bowl of the toilet was a clump of hair, and the toilet room smelled. The shower room was basic, with no hand soap, let alone any toiletries in the shower. Once we opened the shower door we found a grimey ceiling, corners and door. The door had water marks all over it. The breakfast was average, if you stay here don’t get the eggs Benedict as the Hollandaise was cooked, and the hash brown that was in the full English was mushy. The wifi didn’t work either. Only positive thing was the quaintness of the building and the clean bedding and towels.

The only downside to this stay was don't have rooms 2 and 3 as it's right above the bar and is very noisy while it was open, on the plus side the evening meal and breakfast was amazing. Despite this i would definitely stay here again but ask for a room in the court yard

Met by a man who did not smile once whilst checking us in. He then only issued 3 rooms and I had to tell him we had booked 4. Property is in overall poor condition with broken windows, window left open during heavy rain resulting in soaking wet carpet room smelt very musty. Could not fully close window and despite attempting to get a drink at 11.05 Pm I was refused yet underneath our bedroom they were playing loud music with speakers right below us and drinking until after 2.30am. Was not made to feel welcome at all. Breakfast took ages as only 1 lady available to both take orders and then cook breakfast. Would not recommend this property to anyone and certainly would not return.

Clean tidy comfortable bed , food ok Very noisy on night time from pub downstairs

We stayed for one night only and as such it was excellent value for money. It would not suit for longer, very minimal furniture. Clean and comfortable. Good breakfast. Nice people

Staff was very friendly and accommodating food was excellent overhaul very pleasant stay

unhelpful staff. Manager refused to store my wife's insulin in hotel fridge and didn't even offer ice so we could store it in our cool box. Cracked windows in bedroom held together by clingfilm. Most of the windows were either screwed or painted shut surely this is a fire hazard. Single bed mattress badly needs replacing very uncomfortable for our son. Cold water tap in bathroom dripped constantly no matter how much you tightened it. No hot water on first day and when I finally spoke to the manager she said it was her day off and I wound need to wait for another staff member to resolve the issue even though the manager stayed on site. Poor selection at breakfast we were offered the choice of full English or scrambled egg on toast no cereal available also some items on breakfast poorly cooked i,e, scrambled eggs very raw. Music played loudly in pub till 11 / 11:30pm. Batteries in tv remote didn't work which we reported on the first day but they were never replaced.

The stay was barely okay but that’s all. Biggest gripes are; a) The restaurant area felt greasy, it all needs a good clean. The bar area was similar with stained and grubby chairs. b) Very noisy in Room No. 2 as it’s above the bar. Loud background noise until closing time. The toilet had a free flowing water leak into the pan, as it’s a pumped waste pipe the loud rumble every few minutes was annoying. c) State of the room wasn’t good. The stool was again stained and grubby. No toilet roll holder. Sink didn’t hold water as plug ineffective. Worst of all though, if you did manage to fill the sink and then let the water go, the water flowed back up into the shower tray before slowly draining… With a proper funky smell as well! As you can tell, I wasn’t impressed by the Hotel, the staff were pleasant and helpful but the fixtures and fittings need attention.