Misafir Kullanıcı
29 Aralık 2024
Don’t book Lapland with TUI, it’s a rip off. Book a better hotel yourself and then book Northern Lights Village for your activities, they pick you up and drop you off. From the minute you get off the plane, TUI heard you like cattle onto buses. All the other tour operators had friendly elves who greeted you at arrivals and escorted guests to the buses. TUI staff were beyond unhelpful. The Santa experience was underwhelming and again felt like you were just a number. The ‘taster experiences’ are a waste of time and the husky dogs looked malnourished and it was quite traumatic for an animal lover. This hotel is in desperate need of refurb. The bathroom tiles were cracked and they give you a shower curtain you could spit through and sticks to you. The radiators are old and don’t keep the rooms warm. The food was HORRENDOUS, at breakfast they have three cheap toasters so you are waiting ages in a line. The reception staff are not friendly, I asked to make a local call and was told no. Honestly avoid TUI all together and just book things separately you will save money.
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