Lebenberg Schlosshotel-Kitzbühel

I was here a lot of years after My experience it was amazing. The hotel is better than before. The room, incredible, with a big bedroom and a perfect toilet and bathroom The restaurant, breakfast buffet and dinner, a select austriatiche cuisine. Two things at last but no least: the superb panorama pool and spa area and the excellent level of service for the personnel staff. If you visit the Wilder Kaiser or skiing in Kitzbuhel this is your hotel. Congratulations for a good balance between quality and price. I'll come back !

This is a great hotel, one that feels genuinely five star. Staff are plentiful, well-dressed, friendly, very polite, and helpful. Their spoken English is very good, including one woman who spoke English so well that I initially thought she was a native English speaker. Hotel cleanliness is excellent everywhere. My room was faultless. You might get the impression that the hotel is a long way from the centre of Kitzbuhel. It is away from the centre, but not a long way. The centre of Kitz is a pleasant 15-minute walk along quiet roads and footpaths, and during the day the hotel provides a free, reliable shuttle every 30 minutes to and from the main ski lift station. Furthermore, because the hotel isn’t in the town, it has a great view of the town, especially from the pool and sauna area on the top floor. However, if you don’t want to walk into town every evening for dinner, the hotel offers evening meals. Booking half-board – as I did - is a good option to consider. My dinners were excellent and well served. Something I particularly liked about the hotel restaurant was that tables were more spaced out than one often finds in even the best restaurants; I was able to draw back my chair to stand up without having to check if someone was seated immediately behind me. It sounds like a small thing, but it’s small things like that which demonstrate genuine quality. If you do stay half board, I recommend you pack some smart clothes if you can. I wish I could have packed better clothes for dinner, but my airline luggage allowance was too measly to permit it, so I was embarrassed to have to dine in t-shirts and jeans. The hotel does an excellent breakfast buffet. It has a large, stylish bar area. It has a good ski boot room with individual lockers. The hotel sells ski passes at reception, the cost of which the hotel adds to your bill. This makes it easy to be flexible in the face of variable ski weather, perhaps deciding after breakfast each day whether you want to ski or not, buying one-day passes instead of a multi-day pass covering your whole stay. On a rainy day, you could take a day off skiing to explore the town (although buying six, one-day passes will be more expensive than one, six-day pass).

The experience we have had in this hotel is horrific. The service is horrible. 30 minutes at the bar to get a drink. They then state that they run out of old fashions at the hotel. When I asked where was the best place for me to order a cappuccino after coming back from skiing I get laughed at by one of the employees at the bar, saying that’s going to be difficult. My children witnessed a verbal fight among employees at the bar. New Year’s Eve was a total disaster. We had seating for dinner at 8:30pm and got seated at 9:30pm. I understand it is a busy night, but where is the customer service communicating they are running late? Does anyone smile? When I got up to get a carafe of water because we had been sitting for 30 minutes, and hadn’t been served even water, I get scolded by a waiter for getting a carafe that was available from the bar. On a positive note, Kudos and congratulations to the chef and music on New Year’s Eve. The food was delicious and very well presented and the variety of music was great. I would not recommend this place to anyone. For the amount of money paid and the reviews from the past, what a shame. Something must have changed recently…management, directors, owners??

The hotel is great, we had a great time. Rooms are cozy and the balcony was a plus. The view is something we loved, the snowy mountains you wake up to are spectacular. We really appreciated the shuttles to the ski lifts and the drivers were impeccably professional and polite. The staff at the front desk are very polite and kind, they always had the answers for our questions and helped us throughout our stay. Our only complain was at the restaurant, specifically for dinner time - staff is overwhelmed and don’t know what to do, and they do not communicate with each other whatsoever; our food took over an hour to get to our table, it really ruined the mood. Also surprising: their English is not good. One more thing, (I know there’s people who care about this too), the water pressure in the shower is low. Overall we enjoyed our stay.

The spa was incredible - amazing pool and treatments. And the man in charge is the best!! The breakfast was ideal. The rooms need updating - beds and floors don’t match the quality of the hotel. We also could not get a dinner spot because of space which was disappointing.

My wife and I checked in today at 3 PM and went to the restaurant at 7 PM and wanted to have dinner. We were told all tables were full and seeing we did not have a reservation it was not possible. I informed the hostess that we were hotel guests and when paying EUR 500+ a night we expected them to find a solution. The answer was still no. I asked if we could wait until 9 PM but all was still full I was informed. Since I had not booked a half board stay I could not expect there to be a table. I asked if we could have something to eat in the bar instead. Again not possible, we could have a drink but no food. I went to the reception and asked if this could really be true and if they expected me to order room service instead. I was informed room service closed before 6 PM and in reality the hotel could not offer their paying guest any food. I told the staff that I have never experienced such poor service. I was informed that the service I expected was 5 star and this was only a 4.5 star hotel. The most insane argument I have ever heard. The prices are for sure 5 star but the service 1 star. The youngest member of the staff in the reception this evening agreed with us that it should at least be possible to have some food at the bar. Someone should promote this bright young man to hotel manager.