First room we were in was dirty. Personal items from previous guests, dirty toilet etc. We requested another room and once we were moved the tv wasn’t working. I then asked for another room and when I returned to the desk I was just told I would be getting issued a refund, turned away and no further attempt was made to rectify the situation. When I expressed how frustrated I was the person at the desk actually said to me that I could expect that quality of service and standard from somewhere else as he then listed by name other hotels in the area, but that it was unrealistic to expect what I’d honestly consider to be the bare minimum here. I was frustrated by the issues with the rooms, but the complete lack of empathy and rather feeling as if I was annoying the people working in the office more than anything else really just left me speechless. I would recommend anyone looking for a place to stay in this area avoid this place like the plague.
Çevir