Neemrana's- Tower House

Fantastic experience. Fabulous food, friendly staff. Rooms and property was exceptional. Would definitely recommend this hotel. Great location which provides easy access to all attractions.

Firstly, the service and staff at this hotel were amazingly good, friendly and professional….truly great. The hotel itself is amazing, full of antiques, nice swimming pool, great breakfast and overall wonderful. Great location.

The hospitality industry is so profit driven it has lost its perspective on its true purpose. It is rare to find a great hotel but funnily enough it is rare to find a very bad hotel or a bad hotel experience. Neemrana Tower House in Cochin, was a bad experience for my family. I booked a family room (1 king bed+1 queen bed) with an extra bed for 2 days and nights, for 4 persons from May 13th to 15th, 3+weeks in advance after clarifying details on their websites, other platforms and by calling the Manager operations, Ms. Vinita Vijayan herself. I was told that yes it was available and that booking any later would not guarantee the same facility. The booking was done online in full payment for 3 persons with extra bed charges to be paid at the hotel on arrival. I reconfirmed our booking a few days before our travel as well. At no point were we aware or told that the premises were being renovated. Come 13th of May, when we reached the hotel just before 4pm after traveling from Pollachi, we noticed that the hotel was under repair with no staff in sight to immediately receive or guide us. I walked into what seemed like the reception, saw no one and then looked further in, to see a lady who was the manager working on her system in her office. I introduced myself and had to ask her for guidance and help for parking and baggage. After 15 minutes of that, we checked in. I even paid up the additional extra bed charges for 2 days. As we were moving to our room, we saw that all the rooms were being renovated. Our's seemed to be the only one ready. On asking about the pool the manager said that it was being renovated too. Basically apart from meals in our room or the dining area, the rest of the hotel was unusable. On confronting the manager, she said she had informed us and it was updated on the website. Both NOT TRUE, which I double checked. She offered no compensation or even explanation. That's when we got upset and I asked for some reparation of what was an obvious con. She was unapologetic and almost indifferent! Long story short, we took care of our own comfort. I insisted on a refund, which was promised with no timeline. Refund of the extra bed was offered too of the day we were staying and the next, but the manager refused to commit in a mail. The next morning despite assurance of a formal mail about the refund as payment was not immediately possible, there was nothing. After insisting, a short mail was sent promising 1 day's refund. We checked out at 10.30am. After about 2 days, 1 day's + 2 days additional bed charges refund was done Throughout the stay there were no efforts to make us comfortable. The breakfast was lack lustre and just average with runny scrambled eggs. Definitely not going to trust the Neemrana brand again. Beautiful property, horrible management.

The hospitality industry is so profit driven it has lost its perspective on its true purpose. It is rare to find a great hotel but funnily enough it is rare to find a very bad hotel or a bad hotel experience. Neemrana Tower House in Cochin, was a bad experience for my family. I booked a family room (1 king bed+1 queen bed) with an extra bed for 2 days and nights, for 4 persons from May 13th to 15th, 3+weeks in advance after clarifying details on their websites, other platforms and by calling the Manager operations, Ms. Vinita Vijayan herself. I was told that yes it was available and that booking any later would not guarantee the same facility. The booking was done online in full payment for 3 persons with extra bed charges to be paid at the hotel on arrival. I reconfirmed our booking a few days before our travel as well. At no point were we aware or told that the premises were being renovated. Come 13th of May, when we reached the hotel just before 4pm after traveling from Pollachi, we noticed that the hotel was under repair with no staff in sight to immediately receive or guide us. I walked into what seemed like the reception, saw no one and then looked further in, to see a lady who was the manager working on her system in her office. I introduced myself and had to ask her for guidance and help for parking and baggage. After 15 minutes of that, we checked in. I even paid up the additional extra bed charges for 2 days. As we were moving to our room, we saw that all the rooms were being renovated. Our's seemed to be the only one ready. On asking about the pool the manager said that it was being renovated too. Basically apart from meals in our room or the dining area, the rest of the hotel was unusable. On confronting the manager, she said she had informed us and it was updated on the website. Both NOT TRUE, which I double checked. She offered no compensation or even explanation. That's when we got upset and I asked for some reparation of what was an obvious con. She was unapologetic and almost indifferent! Long story short, we took care of our own comfort. I insisted on a refund, which was promised with no timeline. Refund of the extra bed was offered too of the day we were staying and the next, but the manager refused to commit in a mail. The next morning despite assurance of a formal mail about the refund as payment was not immediately possible, there was nothing. After insisting, a short mail was sent promising 1 day's refund. We checked out at 10.30am. After about 2 days, 1 day's refund was done without the additional bed charges including the day we did not stay( we were charged for a bed we did not use) Throughout the stay there were no efforts to make us comfortable. The breakfast was lack lustre and just average with runny scrambled eggs. Definitely not going to trust the Neemrana brand again. Beautiful property, horrible management.

Beautiful. Just absolutely beautiful floors, staricases, rooms and surroundings. Bathrooms are superior. Breakfast included in stay maybe one of my lifes favorite and I am a breakfast snob. Stones throw to the river and Chineese fishing nets. Surrounded by incredible shopping and people.

The rooms have character and the place is full of history but the breakfast is dull, without real typical local food. Staff is a bit unhappy but work efficiently. As a couple, we were offered a room with single beds… too bad. You can hear the noises of the nearby hotel, which is maybe not the best way to enjoy the night. The hotel lacks of activities (especially when you hear that there are more activities in the nearby hotel) so it gives a bit more this dull feeling. You may encounter cockroaches. Overall, you feel that it has been an interesting place during a bygone era, but the lack of care has led to a somehow dilapidated place. We went to different neemrana properties the previous years and this one quite disappointed us.

I recently stayed at this lovely venue with a group of 22 for yoga and meditation. We had some use of the hotel which we loved. It was everything we hoped for and Vinita the manager and her fabulous team went out of their way to make sure all we needed was catered for. The hotel is soulful with heaps of character and also clean, comfortable and in a perfect location for taking in all the delights of Fort Kochi. The yoga and meditation spaces were perfect. The food was delicious and there were lovely little touches of beauty everywhere from the flowers and plants to the wallhangings and candles. We Westerners had great fun trying on sarees with the female staff too. We had a fabulous Keralan welcome and also had great Ayurvedic massage on offer. Local tours were organised and any questions answered with a big smile. A huge thank you. We will definitely be back.

I booked one night by this hotel, my tariff was not refundable. Ten days before my arrival we have a serious medical problem during our tour in the south of India and unfortunately we had to go back home in Europe. I wrote to the hotel about my problem and even if my tariff was not refundable, they give me back the full amount that I paid. So, I have never been there, but as they are really serious with a great attention to the customer, as soon as I can fly again to India for sure I will stay by this hotel and I suggest all of you to choose this hotel

This was my third visit to The Tower House. I was in a different room. Each room has real character and very comfortable beds. The staff are helpful and friendly. The location of the hotel is perfect for visiting the historical town, the shops and for seeng the beautiful sunsets. Relaxing by the pool was perfect.