Thiptara Resort

Location and rooms are really nice spacious and in the level of 4 star rating. But this is only for the resort. Now the customer service - terrible! On arrival we were met by the manager or the owner of the resort, french accent speaking lady. Receptionist informed us , that towels won't be changed for the entire stay. I was really surprised. Even in the 3 star hotels towels are changed daily, unless you don't want to. Room is not cleaned unless you ask for it. Even if you ask for the room to be made up, empty shampoo and body wash bottles ( they are really SMALL) not replace with the full ones. And finally , on checking in our room , hand soap dispenser was missing, so I asked member of staff to get one, so what she did, she brought me plastic water bottle half filled with soap. It was funny and shocking level of customer service. The resort is advertised as quite, but our bungalow was next to the busy road, cars and motorbikes up and down running 24/7, not so much silence during the night... I will never stay here again, pick somewhere else, if you can, unless you can put up with shocking service.

Excélent séjour! Un très bel endroit à très peu de distance de la plage (à mon avis, 100m). Un personnel, de la responsable aux dames chargés du nettoyage toujours à l'écoute avec beaucoup de gentillesse. Le seul problème étant la sortie de la piscine qui reste un problème au vue de l'escalier et de l'échelle inox dont les montants s'ont beaucoup trop gros.