Sairee Hut Resort Koh Tao

Very good location and service, I'm very happy with family room with bath tub, big enough for 4 person

This place on arrival was quite messy with old furniture items in the walkways to the rooms in sections Hot water was hit a miss and outdoor shower was out of order in general items not maintained well I was allocated a room on the third floor however requested a room downstairs and after quite a bit of time it was allocated - the next day I found out they had a lift, so could not understand why on checking in I wasn't told about it, even when stating my reason for changing room was I didn't want to walk up 3 flights of stairs no mention of lift - this would have saved the drama I was not impressed at the beginning and the girl at reception was lovely however stated that she couldn't do much as I was uncertain the hotel was clean given the state of the hotel in parts I saw - the lovely girl call the Manager and was told if I wanted a refund to contact Agoda even though my booking was not with them however - the Manager who was on the phone, refused to speak with me a paying customer - any person who runs a hotel in that position should speak with a customer - this quickly told me why the hotel was poorly run with a Manager who couldn't even try and resolve certain issues I had - I wasn't after a refund, infact I asked to pay for an upgrade but there wasn't one available - that was ok but it's not ok for a Manager to treat a customer like she did - very poor example for her staff The breakfast was nice and if it wasn't for the staff being so nice, it made things nice and hotel was ok

Really big room , close to the beach , very nice staff , will book again .