Hasna Palace

We stayed at Hasna palace for 9 nights, the pool is okay and the location is good on the Main Street at the top, but we were not happy with the service. We stayed for 9 days and the bed sheets were not changed, towels not changed either, I had to go out and ask for them to make up the room. I would come back from day trips and the room would be still unmade.. I had to ask for toilet paper twice as they weren’t making the room up. The air conditioning freezes and huge ice chunks fall from the machine.. luckily we weren’t underneath it but it soaked the room 3 times. I also took down washing to be washed and they told me it would be ready next morning and I should pay the 50 baht per kilo which was agreed and shown on the tablet the next morning I went down to get my washing at 8:30 as was said, it wasn’t ready however this isn’t a problem I said okay so they said she will bring it in 2 hours. They brought it and said it is 180 baht.. for 3 kilos. I explained they told me it was 50 and they said they took it somewhere else so it’s more expensive.. I told them you can’t change the price after I give my clothes or I would do it myself and take it elsewhere for cheaper. So they gave the 30 baht back. I wouldn’t mind much either for this but the clothes I got back were not even clean, they were actually dirtier than how I sent them. And 2 items of clothing shrunk (assuming from tumble dryer) which I told them not to put in. I cant get the new stains out the clothes, which weren’t there before. We were awoken at 5:30 in the morning or just after several times from music blasting in the corridors, singing, people shouting and speaking very loudly. It felt more like a hostel than a hotel. But overall it isn’t the worst place but there is lots of room for improvement. Just keep these in mind if you are planning to stay here😀

It was a very nice stay. Not to far to the beach. Good value for money. I will definately come back.

The location is absolutely great, nearby all you can eat especially Halal food is all around, below the hotel is also a great Halal restaurant. 7-11 is just 2 minutes by walk. The staff is really helpful

I loved my stay here it was my first time . The family is very nice and they gave me a lovely room. Papa helped me with my bags the morning I left it was at 5am.. Lovely family 🤩 and nice hotel. Thanks my new Hasna Family , I will be back

Stay was good 👍

Good hotel