Misafir Kullanıcı
2 Mayıs 2024
A few months ago I found Zuurberg Vilage while riding my motorcycle. I made the trip out with my family all the way from PE for lunch. Utterly Disappointed! The location, hotel and feel of Zuurberg is special however the Hospitality and food was a disaster. It started off great with a good waiter upselling scones to my wife that was having tea, THAT MADE HER DAY! Scones was great with soft salted butter. The waiter were good, friendly and efficient. We ordered luch, something simple, Steak & Chips and a Creamy garlic mussel starter. Both dishes were horrible, the protein was old, undercooked and under seasoned. This was the worst meal we have experienced ever. I mentioned the food to the waiter and noticed him talking to management, they made no effort to speak to us and still charged the food on our bill. The owner of Zuurberg was also present and sat at the table next to us. He was unfriendly and watched videos on his phone at full volume. This was really off putting. When we left we spoke to management, she mentioned that the owner was there and she will call him. Well, he really didnt want to deal with us and didnt even get up from his chair. The manager was clearly not experienced to deal with these kind of situations. My wife and I have 25 year experience in the hospitality industry, we were calm and respectful as we have dealt with these situations before. This was the first time in our lives that we refused to pay for. This type of hospitality makes me angry and it gives our industry a bad name.
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