The Westin Kuala Lumpur

Very good location nestled in between the upmarket pavilion mall and the famous imbi eating street. Hotel is a tad old though without fancy automated buttons but the prime location does do justice to the relative low pricing of the rooms.

I recently stayed at the Westin Kuala Lumpur for five nights, and while there were some positive aspects to my stay, there were also several areas that need improvement. **Positives:** - **Service:** The standout feature of my stay was the service. Every staff member I encountered was friendly, attentive, and provided excellent service throughout my visit. -**Location:** Amazing location - **Breakfast:** The breakfast was quite enjoyable. The variety of options and the quality of food were impressive. However, the juices could be improved as some tasted watered down. The breakfast staff, like the rest of the team, were fantastic. **Areas for Improvement:** - **Room Cleanliness:** Unfortunately, the cleanliness of the room left much to be desired. I found dust and crumbs under the bed, and certain parts of the room were noticeably dusty. Additionally, the mirror was smudged as if it hadn’t been properly cleaned before my arrival. To make matters worse, I found a nicotine patch box under the bedside table. Instead of discarding it, the cleaner assumed it was mine and left it on top of the bedside table. This further highlighted the lack of thorough cleaning before new guests arrive. - **Bathroom:** The bathroom was another disappointment. The bathtub didn’t function properly as the sink plug failed to hold water, leading to a frustrating experience. - **Room Condition:** Overall, the rooms felt quite dated and in need of renovation. With some updates and better attention to hygiene, the stay could have been much more pleasant.

My 3rd time staying here. This hotel may be a little old. But it’s nowhere near run-down. Just absolutely love staying here. Friendly receptionists, friendly bell-men, friendly porters. Special shout-out and thanks to Alice & Najib, for the fast check-in and for helping me out with my baggages. Looking forward to staying here again on my next trip up to KL. Thank you Westin KL!