Alamis City Kuala Lumpur - Formerly EDC Hotel Kuala Lumpur

So far so good. But housekeeping need to vacuum the carpet inside room. A lots of hair.

NOT A GOOD HOTEL TO RECOMMEND!!! NEVER COME BACK TO THIS HOTEL AGAIN! Firstly, the staff are not professional at all! I arrived at the hotel on 9 August 2024 around 5+pm in the afternoon. 2 counters were occupied so I queued behind them. The front counter staff named Ika, told me to wait for a moment as they are busy with the guest. I smiled and replied "Ok" and continue to wait for my turn. After that, a foreigner couple arrived and approached Ika for check in and Ika told them to wait for their turn as well. After a while, Ika told me to be seated. I got a bad feeling as she did not ask the couple to take a seat. I asked Ika if the wait would be long and she told me just for a while. I listened to her and have a seat. After waiting for 5 minutes, I went and checked on the queue and saw Ika was checking in the couple who came after me. I’m not sure why Ika did that but this is really unfair to me! I was there first waiting in the queue feeling a bit tired from my travel but she served the guest behind me first. After the couple went off, I went to the counter and asked Ika why she did that? She just smiled and said sorry and continued what she was doing. WHAT KIND OF ATTITUDE AND SERVICE IS THIS?!!! I’m so pissed off!!! Secondly, the hygiene of the hotel. The bed sheet, blanket and pillows are dirty! Stains everywhere and pillow is mouldy and ‘colourful’. I I have attached photographs as evidence of the unclean conditions in my room. WHAT IS WORST IS THAT THE HYGIENE OF THE ROOM MADE OUR SKIN ITCHY AND LATER MY HUSBAND HAD SKIN ISSUE WHEN WE REACH BACK SINGAPORE AFTER THE STAY AT THE HOTEL. My husband’s condition took quite a long time to recover after consulting Dermatologist several times. SPENT SO MUCH MONEY ON UNNECESSARY AND IRRESPONSIBLE ACTION FROM THIS HOTEL! The toilet flush is not working well too. The area is ‘market area’, hence is very noisy. I’m not sure why our stay is not like what like other’s who gave good reviews but this is so unfair to us! SO DISAPPOINTING!!!