Ascott Kuala Lumpur

Service very great and 5 stars hotel. Very considerate in terms of all service.

Pros: location is excellent only 100m from KLCC; Pavilion is only 650m. Rooms very spacious and clean, fully equipped with fridge, oven, cokker and good quality toiletries. Staff needs to improve on their customer services - while they were not rude or difficult, they weren't attentive, welcoming. CON: Never book/pay for breakfast - extremely poor quality, ambience nonexistent in fact you could smell very strong odour as you enter, place was very poorly maintained. It of our three days we were put off on day so never went back.

100% will come back for this hotel. Stunning view of KL city and Ramadhan bento sets served during sahur was great. Impressed with the service

The room was upgraded to 1 bed type. It was very nice rooms which are well kept clean. Noise from outside was a bit loud so better to choose the room not facing to road side. Breakfast was not so good.

“Staff was efficient. Every questions asked was answer diligently. Very easy to communicate with. The room was clean and beautiful. Very satisfied with the stay !”

Had a very good 2night stay at Ascott KL 2BR suite. Service was excellent and rooms were kept very clean. Housekeeping service was good and apartment was very well equipped with kitchen cutleries if you wish ti cook/reheat food. Location was superb, right in the city centre. 24hour CU mart and Mcdonald’s just 5mins walk from the apartment. Only downside was breakfast could be improved. Limited food variety options for the breakfast, rice was tasteless and only had a few spread of main dishes. Thus wouldn’t recommend adding on breakfast. Other than that, will definitely book again.

Facility is good and location is good. The room is spacious. But I think there is no washing machines and dry machine in the suites. Other service apartment got washing facilities. And level one no toilet like other hotels. A bit in convenience for customers.

My family stayed 2 nights in 3 bedroom apartment. The apartment was clean and comfortable. Staff were friendly and helpful. Location is excellent, within walking distance to shopping malls. Overall, we had an enjoyable stay.

Location is excellent, with major malls and landmarks like Petronas Twin Towers, KLCC, Pavilion Mall with easy reach by foot. Service is excellent - staff arranged a super late checkout after being told that our flight out is in the late evening - a nice gesture that is much appreciated, especially junior and seniors travelling together. Room is spacious and nicely furnished, though comes with some wear and tear that is normal for a hotel this age. Bathroom is huge and comes with bathtubs, toiletries smells great, too! Rooms for improvement are ensuring that the appliances are in working order - our microwave was not functioning well during our stay, which my family ended up eating cold meals and kid with cold milk. There also wasn’t extra trash bags in the kitchen, not enough tissue in the living and dining room. We have to keep bringing the tissue in and out from the bathrooms every time times during meal times. Though i am sure that could be easily resolved by a simple call to the service desk, these are actually daily necessities for any service apartment, a ‘home’ that could be a short term to long term accommodation for a families, business guests etc. The curtain track installation in the bedrooms are also not well thought out. The block-out curtains couldn’t overlapped, leaving a gap for lights to pass through. This may not be an issue to some but for guests whom are light sleepers and need to sleep in total darkness, it’s unpleasant to sleep in such environment. Hope the facilities management can look into these details and continue to improve, it will definitely make the stay an even more pleasant one that it already is.