Hotel Athmos

很普通的酒店，和以前住過的同價位的德國酒店沒法比，感覺沒有什麼服務。説好辦入住到0點，結果也不是。打國際長途自己辦的入住，估計電話費都好幾十了。

Very friendly reception and fast check-in. Parking requires a stopover. At check-in you are given a code for the gate. Not ideal as the city is full of one-way traffic making access potentially time consuming. In the evening, the room was noisy due to loud music or a neighbour exercising. Luckily the night itself was very calm, with bearly any traffic noise. The bed is ok with rather soft mattress. The rooms are spacious but very old: dirty carpet and many wooden appliances falling apart.

Hôtel Athmos & Athmos Studios (Av. Léopold-Robert 45 - 2300 La Chaux-de-fonds) is a hotel to avoid. This hotel gives NO prof. service, is only MONEY oriented and has always EXCUSES (always other reasons/other people are the cause of their problems like lots of NOICE in rooms, NO working WIFI in rooms, NO regular attendance,...). Madame C. Reichenbach (directrice) is the worst, and she demonstrates and creates an unprofessional environment for the staff and especially for the customers/clients. During a personal visit to the hotel you will receive a special rate of 170 CHF/night incl. breakfast for a renovated Studio from the reception staff, but when you make your reservation later (by e-mail and/or direct on-line booking), the special rate is not valid anymore (with lots of excuses) and you will pay 190CHF/night + 18CHF/breakfast =208CHF/night (=+22,35%). Every complaint you will have is always answered by excuses and others are the cause of your problem. You will never get a (working/acceptable) solution and the directrice is only fixated on your money. There are lots of hotels in the region (Neuchatel, La Chaux-des-Fonds) and we already visited 2 other hotels, with a very prof. and customer friendly service. Hôtel Athmos & Athmos Studios is the worst hotel we have ever visited during the past 15 years (private and professional), because of only excuses (no solutions) and only interested in your money with no service.

Good location and 4*for cleanliness 2* for the service The quality of the service at reception is poor and under the level of a 4 *! Appart of the young guy was friendly. The rest isnt well managed. But the rooms are ok. Judt dont expect some sens of hospitality.

Un très mauvais accueil loin des normes d’un quatre étoiles. Malgré le fait que ma Chambre ait été réservée par une société, le réceptionniste a absolument tenu à être payé sur le champs à mon arrivée alors que j’avais des bagages….refusant sinon de me donner la clef comme dans un hôtel louche… Le lendemain matin le chef de réception à qui j’ai fait part de mon mécontentement ne s’est pas même excusé. Sourire, politesse, courtoisie sont les premières qualités dans l’hôtellerie… De toute évidence pas à l’Athmos Hôtel!

Hotel datato. Il receptionist, unica figura vista in hotel, presente a momenti alterni, tanto che al check out abbiamo lasciato la chiave sul bancone dopo attesa di 15 min. La prima mattina, a colazione, ho dovuto apparecchiare il tavolo perché nessuno era presente. Rientrato in hotel alle 18, mi accorgo che la camera non è stata rifatta: scendo alla reception, ho la fortuna di trovare l'incaricato che preferisce cambiarmi la camera, sicuramente per mancanza di personale. Il cambio, con rifacimento del bagaglio, l'ho fatto da solo. Non si può assegnare 4 stelle (la località non ha una grande disponibilità alberghiera) ad una struttura così mediocre!