Misafir Kullanıcı
12 Mart 2023
My family, and a large group of friends, stayed at the hotel Ciasa Soleil, run by the Bernardi family, for one week during the end of February 2023. We had a lovely time. The hotel rooms were spacious with sufficient closet space and the bathroom was of good size with lovely lighting. The hotel staff were attentive, very kind and helpful. The breakfast and dinner service was very good. The hotel's location was ideal. Close to shops, supermarket, pharmacy and less than a 5min walk to the gondola lift, the gateway to Sella Ronda and experiencing the infamous Gran Risa piste. However, the hotel did have a few weaknesses, which I would like to highlight as follows: 1) Breakfast & Dinner The breakfast buffet while of nice quality requires a bit more of a selection, especially for the kids. Fresh juices and pancakes would be a nice option to have. The dinner for the first 2 days was tasteless, and the portions were miniscule. Very poor! However, from the third day onwards the taste suddenly reappeared and the portions became normal! Either the hotel's chef changed or they listened to our complaints, since a few of our friends opted to dine elsewhere. 2) Wellness/Spa The hotel's Wellness was pleasant and offered a lovely pool and a adequate spa area. However, there were no massage facilities provided at the hotel, which is a considerable drawback, especially after a hardy day of skiing. You could only have a massage at a Wellness centre near the hotel, or have the hotel arrange with someone outside for a massage in your room, which is not ideal when you have a "busy" room. Conclusion: Ciasa Soleil is a lovely boutique hotel situated in the center of La Vila. The hotels proximity to the ski slopes is a major advantage when wanting to hit the slopes at any time, and when wanting to relax after an exhausting day of skiing. While the hotel maintains a pool, 3 saunas, a steam room and an outside jacuzzi, space should definitely be made for a massage area. Breakfast and dinner are extremely important and more attention should be made to choice, quality, taste and portions. Poor quality of food can be the sole reason for not visiting this hotel again. I would certainly give the Ciasa Soleil one more try. I would also suggest to the Bernardi family to be more interactive with their customers in order to ascertain any faults and listen to recommendations.
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