Hoo San
30 Mayıs 2024
The location of ECO Tree O'tel is very good because is in the middle of LBJ town centre. I booked for two nights. The room was very clean but very small, our ankle bruised as we keep hitting the bed legs when walking to bathroom & balcony. Functionality issues, the aircon was not cold at all (despite leaving it on the whole day), the windows & balcony sliding door can't close properly, tv remote broken & programme on local TV. I stayed in Rm 17 at level 2, one level below the restaurant. every night till about 1000pm (i think), you will be disturbed by the awful sound stools & chairs being dragged. Wifi to the room very weak, keep disconnecting.
The service staffs were very nice, polite and helpful but a lady in civilian (believed to be senior staff, cos the rest were in uniform) wasn't. When making enquiry in her presence during checking-in (in english), the lady heard & replied to the service staff in BI (instead of replying to me), saying something like it's standard to pay for extension & the 3 hours extension is 150K rupiah. The tone & body language was awful (maybe I am sensitive). I felt awful & offended.
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