Disney's Saratoga Springs Resort & Spa

We stayed in the Grandstand section and it was beautiful. Our resort overlooked a lake. We had a large 1 bedroom unit. It was extremely nice and updated.

Beautiful property. Great rooms. Very large resort. Staff was very helpful when we had a medical emergency. I really appreciated their kindness and assistance. The recently renovated rooms are absolutely gorgeous and our location in Congress was great for visiting Disney Springs. Buses to magic kingdom and Epcot were prompt and very efficient. The walk to the lobby and feature pool was a lot but it was all worth it.

Disappointed. We went during spring break and this was one of the only “deluxe” hotels left that provided early entry. Besides the early entry it is NOT even close to the same level as the other deluxe hotels. It feels motel-y, doors are on the outside. Hotel lobby staff are not knowledgeable, no one could actually help me or understood the Disney ticketing system. The room was wheelchair accessible (wasn’t needed or requested) and was badly in need of maintenance. Bus or Uber is the only transportation. Pool is loud and crowded. Room was not cleaned well, piles of dust under the bed and the shower leaked. I would not stay again.

I traveled with my husband the third week of March. We shared a studio room which was spacious and comfortable. My only complaint was that they only supplied disposable paper plates and plastic utensils. This was quickly remedied by contacting housekeeping and simply asking for ceramic dinnerware. They offered buses to the Disney parks and a boat ride to Disney Springs. All the employees we had contact with were extremely helpful and friendly. We are looking forward to returning!

This is a wonderful location connected to Disney Springs by a walking path or take a short drive. The resort is very spread out with a golf course traversing the property. Parking can usually be found near your room. However, depending upon where you are on property you may be a fairly long distance from the lobby and other amenities. The location is about as centrally located as you can get in relation to all of the Disney theme parks. It is extremely close to Hollywood Studios and Epcot. The only reason this location doesn't get a five is that the rooms are slightly smaller than most of the comparable resorts in this category. They still offer the same level of amenities, but with a little less square footage.

All Staff was attentive to our every need or want. We never saw anyone with a frown on their face. Check in was flawless and speedy even helping set up our Disney Watchbands. (and it was Spring Break). We stayed in a 1 bedroom that accommodated 5. We had 3 adults and 2 children in our party plus 2 scooters. We felt very comfortable. Balcony view was great. We plan on coming back in July and look forward to staying in their 2 bedroom.

A few bumps in the road led to me complaining to the front desk staff. Joe, a manager (it seems everyone behind the counter is a manager), was only good at explaining the reasons/excuses why these things are happening. He did apologize, but the feeling was very robotic and not very empathetic. His solution was to offer a free mini van ride to the park. I went back the next morning to find The Manager, but encountered two more managers. They were more kind and sympathetic. They also offered a mini van ride and $60 credit to cover the cost of genie plus. Although my genie plus cost is $700 for a family of 4 for 5 days. My initial complaints were that the Villa we booked had a queen and twin Murphy bed advertised. The room they gave us did not have the twin pull down (an ADA remodeled room with a great parking lot view). We were eventually given the room we paid for, but it was a hassle. I did not complain until the disturbance at our door. Disney has a daily well check on all rooms. They come to your room, Do not disturb sign or not, and knock until you answer the door. The man attempted to explain (English wasn't the best) that they must enter and do a visual inspection that everyone is well. This was right at the beginning of a planned nap between parks. The disturbance was enough to prevent us from taking a nap and being able to return to the park 7pm-close. I don't pretend to know why this occurs. My complaint was that this was not explained at all in the check in process. I paid $8000 for 5 nights, 5 days at park, and rental car. (plus the $700 for genie plus) The room was nice. The grounds are beautiful. The only problem, is if there is a problem. It's obvious that Disney only allows the managers the ability to offer a free mini van ride and $60 credit as a solution to any problem that arises. They did tell me that the missing Murphy bed room happens to a lot of people. I told them that is deceiving to give customers a room that does not sleep as many as advertised. Some of Joe's responses were eye popping. "as good people we should accept that accidents happen" "what do you want a pile of money?" "I think Disney has enough money they aren't trying to do this on purpose" "WE don't have control over the rooms" Obviously someone hiding behind a desk somewhere controls the renovations and the decision to give these substandard 1 bedroom Villas to customers and hope we don't notice. I would not return

This was our first stay at Saratoga and I would definitely consider staying here again. We stayed in a one bedroom villa in the Grandstand area. The villa was spacious, well maintained and had a well equipped kitchen. The pull down bed in the living area was very comfortable. The Grandstand area has its own pool, kids splash area and pool bar. It’s also only minutes away from Carriage House, so you aren’t far from the main pool, shops and restaurants. It’s also the first stop and drop off for Disney buses, which was a real bonus! Hopefully one day they will bring back the spa.

The cast member employees were polite and friendly. Checkin was very efficient. Unit was well maintained, functional, well stocked and tastefully decorated. Our Saratoga Springs Grandstand unit had a nice golf course view. The pool and main buildings were a five minute walk. The Tuesday afternoon drawing class on property with Julia was a trip highlight along with the spectacular Lake Buena Vista golf course.