Courtyard Lake Jackson

Clean, quiet hotel close to where we needed so it would have been perfect. The only downfall was that the ac in our room would not kicked in. As if there was only a fan running. We got there just in time to go to bed and not one of us could get comfortable because we were so hot all night long. By morning the room was barely cooling down.

The employees at the front desk and Bistro was helpful and very friendly! We would stay here again.

I enjoyed my stay! The staff were very friendly and welcoming, the whole place was just beautiful! I definitely recommend and will be coming back. 👌❤️

Due to unforeseen circumstances, I had to stay at a hotel. Upon check-in front desk lacked empathy to begin with, due to a death in the family I needed to check in early, however; front desk stated check in was at 3 not noon & currently had no rooms available. I totally understand the No clean rooms on their part; but, it’s how the lady said with such aggression. The lady noted my phone number & stated she would call me as soon as there was a clean room available. I then decided to call the corporate office to see if I could get an early check in & the sweet lady notated in the system about my needs, within minutes I received a phone call from the hotels front desk @ the Lake Jackson Marriott stating a clean room was available. Upon checking in (I prepaid through a third party) I was asked for a debit/credit card for incidentals & again due to unforeseen circumstances I didn’t have a physical debit/credit card on me. I let her know I only had Apple Pay, she stated she needed a chip card for fraudulent purposes? I asked her if there was anything she could do as I had nowhere to go, she called her supervisor but an exception was declined for the ApplePay payment which they accepted by the way. I was able to get a debit card& to my surprise the shower baseboard was moldy & the power went out as I was coming down the elevator, for the second time. Then housekeeping came into my room even after DNT sign was on door as I was getting dressed to checkout. Overall, a terrible exp.

Room was clean. Was not told the room would not be cleaned after first night. Room had a smell that I’m not sure from what.

Staff was very friendly and helpful . Room was very nice and comfortable.

Very good location. A minor incident when checking in, we were given a room w joined access door to next room. People next door were very noisy and we did not unpack or touch anything, waited a few minutes but the noise got louder, people were braking glass or bottle. Because the noise we asked to change the room. There was a different lady at the reception, no name tag or Marriott uniform. She did not want to change the room, she told us that she will call the people and if they are still making noises, after calling them 4 times, she will ask them to leave the hotel. Very unprofessional course of action. So we were to stay awake all bight till the 4th strike? The hotel was not full, so I asked again to give us a different room. She refused. The 2nd receptionist, very nice Asian gentleman, intervened and changed our room. Second room was perfect.

Speaker out side elevator played at different volumes throughout the night. Wouldn’t be bad except we had a room right next to it. Wi-Fi wouldn’t connect and was given a special code that wouldn’t work either. Upstairs neighbors were having a dance party throughout the night that keep us awake and the front desk didn’t do any thing

I liked that the Tesla level 2 chargers were in the parking lot.