Alpine Hotel SnowWorld

沒什麼説的了，一如既往，沒服務，自助式服務，床超級短小、停車收費超級貴。如果不是因為滑雪場在酒店裡，應該不會有人會住這個酒店吧

The two stars is for the skiing facilities and a kind member of staff who filled a kettle with boiling water so I could have a cup of tea in the evening. The rest is not worth the money!! The rooms are over priced. We had a studio with 4 beds upstairs (one double, two twins) and sofa bed downstairs. The sofa bed cannot be used by friends as it’s right next to a toilet and shower with glass sliding doors, no privacy and you would be woken during the night with people going to the toilet right next to you. There is no kettle, tea/coffee in the room and the cafe doesn’t offer any take away hot drinks. Nor do they offer a selection of caffeine free teas so it’s impossible to have a drink whilst staying unless you have their limited range. The room isn’t serviced daily, strange for a hotel. The photos showed a desk, but there wasn’t one, might not be an issue for some but my children were revising for exams. Worst of all is the food. The cafe menu is full of ultra processed rubbish that comes from the freezer and the quality and taste is awful. If you are staying for a few days you are stuck with this menu as nothing else was open for lunch. Dinner - the hotel charged myself and my two children (aged 11 and 13) €33 each for a buffet dinner - €99 for 3. For this privilege we were offered a tray and 6 choices, to be served canteen style. This was rice, couscous, mixed veg, chicken, salmon or beef stew. Plus bread. Pudding was a few pears and oranges served whole and unpeeled and plain yoghurt you can spoon into a bowl. Not a buffet, this was a canteen with very limited choice, no puddings or icecream. No drinks except fruit cordial and water. When I complained to the staff that for €33 they should be offering some proper dessert options they said they would get some icecream from the cafe but then hid in the kitchen and didn’t come out for the rest of the service. I had to hunt down a staff member to order a glass of wine and was asked to pay for it before leaving. However when I left there were no staff insight and after 10 minutes I got fed up and left. I’ve no doubt it will be added to my bill of €99 even though they said it couldn’t be added to my bill and I would need to pay separately. €33!!! For one main. How can they justify that? The ski facilities are great and ‘some’ of the staff tried to be helpful but it’s clear there are serious failings in how the hotel is run. I won’t be returning and cannot wait to go home and enjoy some fresh food that’s not filled with UPF’s and costing €33 per plate

Just received a phone call from the hotel cancelling our confirmed stay for June 2023. Coincidentally this is PinkPop weekend and clearly someone else had more money than us. An Alpine Hotel guarantee is not a guarantee. Their offer of a free stay is not exactly compensation when there is no other reason to go there.