B&B Hotel Rouen Parc des Expos Zénith

住宿二天這間百無政策的酒店，無抹手巾、無煲水壺、無水杯供應，衣架只有二隻。第一天浴室有2條浴巾，二隻紙杯。第二天執拾房間後只放下一條浴巾，紙杯欠奉，向管理人拿取也没有。整間酒店只有一個人，接待處是他，早餐服務也是他一人。奉告欲入住這酒店者要三思才行動

As a result of delays at the Eurotunnel, we didn't arrive at the hotel until 4:30am and upon accessing our assigned room (number 23), we were hit by a very strong smell of dampness. We realised after using the toilet, that this was the source of the issue as once it was flushed it flooded the bathroom. We used the towels provided to mop this up and given how late we had arrived, we proceeded to get some sleep intending to raise the issue with hotel staff the following morning. When we did raise it, the receptionist didn't seem at all surprised, but told us we should have contacted them at 4:30am. We asked how and were told there was a telephone number in the room. After breakfast, we went back the room to brush teeth, etc and the flood from the bathroom reached the main bedroom (almost to the front door!). We had a look around for the contact number we were told was in the room and couldn't find it anywhere so we went back down to discuss with hotel staff - to be told there was nothing they could do as the manager wouldn't be back until Monday! Staff were completely unsympathetic and really couldn't care less about their guests. In the company's defence, I must say that luckily this isn't the experience we have had over the last 2 years at other B&B Hotels and have since stayed in one at Bordeaux and Toulouse and those stays were brilliant, with great customer service. I don't expect anything more than the basics when choosing this hotel chain, but I do expect the bathroom to be in working order and that if there is such a significant issue as ours, for staff to act appropriately to address it. We will be avoiding the Rouen Parc des Expos Zenith from now on and would encourage everyone else to!

Pas grand chose à dire si ce n'est le petit déjeuner pas exceptionnel. Grand choix en terme de yaourts mais un seul type de fromage. Pour le chaud, oeufs brouillés (je n'aime pas) mais pas de dur, au plat ou omelette et du bacon bien bien bien cuit... Mais il faut être honnête, à 8.5€ le petit déj, nous ne sommes pas volé. Légère fuite du tuyau de douche mais c'est un détail. Nous reviendrons si besoin. Le seul bémol, la barrière du parking qui pour moi ne se refermait pas, le réceptionniste m'a dit qu'elle se refermait au bout de 8 minutes pour laisser le temps aux personnes à mobilité réduite de descendre, taper le code et remonter dans le véhicule. Penser aux PMR, c'est normal et indispensable mais c'est le système qui ne va pas, il faut le repenser (lecture plaque, système de bip, ...) car la, ce n'est pas du tout pratique pour les PMR et pour les autres, le portail reste au moins 5 minutes ouvert après le passage...