Premiere Classe le Mans Ouest - UNIVERSITÉ

The self service check in times were not explained fully when booking. The reception was unmanned on arrival. The check in machine didn’t recognise I had already paid. I had to pay again for the full stay. Very poor.

Ci vorrebbe qualche indicazione stradale in più, specialmente per quando si arriva di notte. Reception valida e molto accogliente. Camera: andrebbe migliorata la manutenzione, piuttosto scarsa. Peccato perché così non valorizza la pulizia che è buona. Colazione con buon rapporto qualità/prezzo.

Receptionist was extremely rude, refused to allow a 25min earlier check in and forced me another guest to wait inside in 30 degree heat and humidity. I was told I “may not wait in the bank when it is closed so why would I believe I could wait in a hotel when it is closed”. This occurred during an event attended by 325 000 people - one would assume flexibility by staff as guests arrive from all around the world. Amenities were basic: no hairdryer, no USB ports to charge devices, no mirror in the room suitable for hair and makeup other than in the bathroom, towels were threadbare and randomly given 1 or 2, sheets are not changed daily under the guise and convenient excuse of being “environmentally conscious”. Breakfast is all processed food and beverages with no healthy options of whole foods. An altogether unpleasant stay. The receptionist set the tone for an unwelcome environment.