Grand Pequot Tower at Foxwoods

Not a great experience. First time at Foxwoods. Attended a show with family. My wife and I stayed overnight at the Grand Pequot Hotel. There are 12 stations at the reservation desk. Three were staffed. I understand. Good help is hard to find. A lengthy wait to check in left plenty of time to notice the first of what would be a series of observations that this hotel is aging poorly (Going on 30 years old). Looking up at the 30-foot panels behind the registration station, I saw dust build up waterfalling over the edges. I get it. Good ladders are hard to find. At check-in, I learned that reservations made MONTHS before for a smokeless room were not honored because "other people checked in before you." Oh. OK. Two pre-check-in requests (@$50 per request) and three separate MPT Occupancy tax fees can't get me a smoke-free room. Disrespect is included in the price. Twenty-two hundred rooms and no smoke-free rooms left at 6 pm. Sure. Get to the room on a smoke-stinky 18th floor and there are paper scraps on the floor, Bureau drawers dinged and not repaired. The toilet paper holder falls off the wall. Worn carpets that look like people shook the mud off their shoes in front of every room door. OK. I get it. Maintenance is a detail that can't be efficiently addressed with more than $110 in resort fees, occupancy taxes, and room fees added to an already overpriced room rate. Look, I wasn't expecting Four Seasons in the middle of the Connecticut Woods, but I certainly was expecting something above a Maple Tree Motel experience for the prices we paid. Unfortunately, that's what we got. We don't gamble. We do go to shows. We won't go to another show at Foxwoods. Not on a bet.

We have been coming here for many years. It is slowly going downhill year by year. The rooms are just outdated and need refreshed. Did not run into one employee that gives you a smile or seems happy. Did not have housekeeping so asked for new towels from the housekeeper on the floor. She couldn't have been more grumpy. The phone in the room did not work. Went to the front desk and told them about it. Still waiting over a hour and no has came to fix the issue.Sad to waste our time in the room waiting.. Sad to see it slowly deteriorating.

Total rip off. Cost of room booked was $444 but it ended up being $600 to get a non smoking room and with fees and taxes. Not worth it at all. Had to wait in long check in line twice since the room wasn’t ready when we checked in and they couldn’t just give us the keys and check us in and text us when the room was ready like other hotels do. We had to go back to the front desk. We have stayed at near by hotels before which are much nicer for much less.