Extended Stay America Select Suites - Dallas - Lewisville

I would not stay here again but at least the staff were friendly

Where to start…I chose this location due to reviews and a recommendation was made. Immediately I noticed that the hotel across the street had homeless individuals wandering the parking lot and the restaurant staff encouraged me to find a different location if traveling alone due to “safety concerns” but I tried to give it a chance. As soon as I walked into the Lobby, I could smell a type of “cigarette” and the check-in staff wasn’t very friendly but replied when spoken to. I paid for a week but left after the 2nd night. Upon entering the room, I could see that the room was “remodeled” but everything was outdated-seeming as if only a coat of paint was added and a nice picture thrown on the wall. There were crumbs of food left from a previous guest and some of the blankets had dark stains. The sign on the bathroom mirror stated that management signs off approval as a part of their cleaning checklist…doubtful. Anyway, I was exhausted and went to bed. The next night, I went into the kitchen area and watched a roach scurry across the floor, under the gap beneath the door, and into the hallway. Fast forward, I got up around 1 am and again noticed a roach in the bathroom area trying to run away into a tiny hole in the baseboard. I couldn’t go to sleep after that. After showering, later that morning, I saw another one in the kitchen alongside a few “babies” and decided that was enough. I gathered my things immediately, went down to the front desk, and requested to check out. The positive was that a different employee was present and she was very nice, being understanding of the situation, and was very apologetic. She gave me a full refund for my stay and I left with no intention of going back.