We arrived at the hotel two couples. We especially took an upgraded room with a jacuzzi. It was a bad choice. These rooms are on the first floor. no view at all. the jacuzzi is not heated at all. there is a serious drainage problem in this balcony. It was full of water throughout all our stay. We paid almost twice as much as our friends who took a normal room, and in fact they received a different treat from the hotel every morning - they received cake and cookies, we didn't get anything, despite the the amount we paid. we received a 20% discount note for the spa treatments, but when we came to pay at checkout, they only gave us 10%. And now for the most terrible thing of all- an unbearable amount of insects and bites!! How come in a five-star hotel they don't put a mesh on the balcony to prevent insects from entering? Every day we came back to the room and at least five dead bugs on the floor. Really unpaid to rate this hotel as five stars. No service, no cleanliness and no value for money. If you have already decided to come, take the regular room. The upgraded room is simply a steal from the hotel. After talking to the hotel manager about our severe disappointment with the stay, no adequate response was given. As I said, even the 20% we were supposed to receive, was lowered to 10% despite the many complaints. A big disappointment and a waste of money. It is not clear why they call themselves five stars. We will not go near there anymore and neither will our relatives.
Çevir